If you get an error message that says we can’t verify your account or your product isn’t licensed, it’s likely the Office software is licensed for a limited number of users or we weren’t able to identify your account. These error messages can occur when you use Office on a computer that's shared with other people, or when you access Office remotely.
To gain access to Word, Excel, Outlook and other Office apps, look in the list below and try the solution that matches the error you received. In some cases, you might need to contact your admin for help.
If you're the admin, see TechNet for additional troubleshooting.
|
Error message |
Solution |
|
VERIFY YOUR ACCOUNT Please sign in to verify your Microsoft 365 account on this computer. If you don’t sign in, most features will be turned off on <date> |
Sign in to Office using your work or school account that has a license for Microsoft 365 Apps for enterprise. If you aren't sure which account to use, contact your admin for help. If you can't remember your password, you can reset it at https://passwordreset.microsoftonline.com/. |
|
COULDN’T VERIFY ACCOUNT We're having trouble verifying your Microsoft 365 account on this computer. Most features will be turned off on <date> |
Make sure your computer is connected to the Internet, and then try these solutions: If you're having trouble accessing the Internet, you can check for network connection issues. If these solutions don't work, contact your admin for help. |
|
UNLICENSED PRODUCT Most features are turned off because a shared computer license isn't available. To use these features, close <app>, restart it, and sign in with your Microsoft 365 account. |
Sign in to Office using your work or school account that has a license for Microsoft 365 Apps for enterprise. If you aren't sure which account to use, contact your admin for help. If you can't remember your password, you can reset it at https://passwordreset.microsoftonline.com/. |
|
The products we found in your account cannot be used to activate Office in shared computer scenarios. |
Contact your admin and ask to be assigned a license for Microsoft 365 Apps for enterprise. |
|
Sorry, this Microsoft 365 account has recently been used to activate too many computers. To continue using this product, please try again later or sign in with a different Microsoft 365 account. |
Wait 24 hours and try signing in again. |
|
Sorry, the Software Licensing Service returned a shared computer license that is not valid and cannot be used to activate the product. |
Contact your admin for help. |
