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If your organization allows it and your hardware supports it, you can use Microsoft Lync Online communications software to make and receive voice calls within your organization. You will need Voice over Internet Protocol (VoIP) capability, a microphone, and speakers. You can use also use any device recommended by your organization, such as a USB headset, for these calls. You can use the Contacts list to call one or more internal co-workers or federated contacts (outside partners whose company is federated or connected with yours). For more information about how to search for contacts, see Use Lync Online Search.

Lync Online automatically detects your audio devices, but you may want to check your Audio Deviceoptionsto select alternate devices, adjust volume levels, or to check that everything is working correctly. For more information, see Audio Device settings.

What do you want to do?

Make a call

To make an audio call, open Lync, find the contact, and, in your Contacts list or search results:

  • Point to the contact, and in the contact card that appears, click the Call button.

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Call several people

Lync Online enables you to simultaneously call several people by selecting people from a group.

  1. In your Contacts list or search results, find the group that the people you want to call are in. If required, expand the group.

  2. Press and hold the CTRL key, and click each person you want to contact.

  3. Right-click any one of the selected contacts, and then click Call.

Note:  You can call everyone in a group by finding the group that you want to call in your Contacts list or search results and clicking the Call button.

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Add audio to an IM conversation

You can call contacts while you are in an instant messaging (IM) conversation by doing one of the following, in the conversation window:

  • To call a contact you’re currently in conversation with, click the Callbutton.

  • To call someone who isn’t in the conversation, find the person in your contact list, and click the Call button.

The conversation window remains open, and audio is added. Audio controls such as Volume and Mute are displayed.

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End a call

When you are finished with a call, make sure you disconnect properly.

  • Click the End Call button.

    Note:  If you have added audio to an IM conversation, ending the phone call this way does not close the conversation window. To end both the phone call and IM conversation at the same time, click the Close button in the conversation window.

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