You can merge duplicate contacts using the suggested “Clean and organize” function on profile cards in Outlook on the web.

When you have possible duplicates in your contacts, Outlook on the web brings it to your attention through a notification on the profile card. The notification includes a suggestion to merge the duplicate contacts. Here’s an example of the suggestion: 

Suggestion to merge contacts using profile cards

When you select Clean and organize on the suggestion, the Contact tab displays. You can review the details of the possible duplicates, choose which ones to merge, be reminded later, or not merge the contacts. 

Merge suggested contacts in Clean and Organize

Merge suggested contacts  

  1. In the Clean and organize window, check the contacts you want to merge. By default, all are selected.

  2. Select Merge contacts. A new window will display pre-filled information from the source contacts.

  3. If there are conflicting values for some fields, you can select the information you want to keep. If there are multiple photos you’ll be asked to choose just one for the contact.

  4. Select Save to complete the merge.

The merged contacts will update across apps in Microsoft 365. 

I don’t want to see suggestions to merge contacts on my profile cards. How do I opt out? 


If you don’t want to get suggestions to merge duplicate contacts, you can turn it off in My Account:

  1. Go to > Settings & Privacy > Privacy.

  2. Select Merge contacts under Services.  

    Merge contacts setting

  3. Turn the toggle to Off to stop receiving suggestions to merge contacts. 

    Turn off suggestions to merge contacts

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