If you previously had a non-genuine version of Office or Microsoft 365, and then you recently purchased a genuine version of Microsoft 365, but features such as Dictate, Designer, and Editor aren't showing up in your Office apps, do the following to help resolve this.
1. Check that you have Microsoft 365
The first step is to check that you have an active subscription for Microsoft 365. How you do this depends which subscription of Microsoft 365 you have. Follow the steps below for your version:
Microsoft 365 Family or Personal
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Go to Subscriptions on your Microsoft account dashboard. Be sure to sign in with the Microsoft account associated with your subscription.
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If you have an active Microsoft 365 subscription, you should see it at the top of the page. If you don't see it, be sure you're signed in using the correct account
Microsoft 365 for business
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Go to the My Account dashboard of your organization and if you're not already signed in, sign in with your work or school account.
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On the Subscriptions tile, select View. Under licenses, you should see the name of your subscription (such as Microsoft 365 or Office 365). If you don't see it, contact your IT admin.
2. Uninstall and reinstall Microsoft 365
Uninstall Microsoft 365
Completely uninstall Office with the uninstall support tool
Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
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Select the button below to start the uninstall troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts on the remaining screens and when prompted, restart your computer.
Important:Â
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The uninstall troubleshooter currently can't uninstall Office 2024.
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Run the troubleshooter on the same Windows PC with the Microsoft 365 or Office product you want to uninstall.
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You need to be on Windows 10Â or higher to run the troubleshooter.
Tip: If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or Office from your PC, you can try to manually uninstall Office.
Reinstall Microsoft 365
See Download and install or reinstall Microsoft 365 or Office 2019 for detailed installation help.
