What customers are asking
Pick a question
Where did my folders go?
- Open Outlook for Mac.
- Select View > Sidebar to show the folder list.
How do I arrange my sent messages by the name of the recipient?
- In the sidebar, select the Sent folder.
- Select the Filter and Sort button at the top of the message list.
- Under Sort by, select To.
What's error code 3253?
Error code 3253 means that your connection to the email server failed or was dropped. You might need to update your version of Outlook.
- In Outlook, click Help > Check For Updates.
- If an update is found, download and install it.
- Restart Outlook.
- If the problem continues, click Help > Contact Support.
Messages are stuck in Outbox
If a message remains in your Outbox, first make sure you're connected to the internet. If the problem continues, your message might have an attachment that's too large to send. See Email doesn't send.
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