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This article provides steps to diagnose and resolve issues that occur when you cannot print in a Microsoft 365 app, such as Excel, or Word on a PC or Mac.

Try the following options to help determine the problem:

Test printing in other programs

  1. Open WordPad.

  2. In a new document, type This is a test.

  3. On the File menu, select Print.

  4. Select OK or Print to print the file.

If you couldn’t print from WordPad, the printing problem is not specific to your Microsoft 365 app. You can try fixing the problem by following steps in Fix printer connection and printing problems in Windows.

If you were able to print from WordPad, continue to the next step.

Test printing another file

  1. In the same Microsoft 365 app, open a new blank file.

  2. Type the following text: This is a test.

  3. Save the file, and then try to print.

If you don’t have problems printing the test file, try changing the font so it’s the same as the original file. Also, if the original file has a table, clip art, or a drawing object, make sure the test file includes this as well.

Once you’ve made those changes, save the file, and then try to print.

If you're able to print the test file, the original file may be damaged. For information about how to troubleshoot damaged Microsoft 365 files, go to one of the following articles:

If you have problems printing the test file and the original file, continue to the next step.

Run an online repair

Follow the steps in Repair an Office application to run an online repair and then try to print the file.

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