This article is for people who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products. This article is part of the Microsoft 365 screen reader support content set where you can find more accessibility information on our apps. For general help, visit Microsoft Support.
Use Microsoft Teams with your keyboard and a screen reader to add contacts to your directory, speed dial, or favorites. We have tested it with JAWS and NVDA, but it might work with other screen readers as long as they follow common accessibility standards and techniques. You'll learn how to browse the list of contacts and remove contacts from your directory.
Notes:
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New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.
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To learn more about screen readers, go to How screen readers work with Microsoft 365.
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Recent versions of JAWS no longer have the virtual PC cursor mode set as default for Microsoft Teams. For instructions on how to switch the virtual PC cursor mode on, go to Enable the JAWS virtual cursor.
In this topic
Add a contact
The contacts from your organization are already part of Microsoft Teams, so you can easily add contacts to your personal directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.
Add a contact to favorites
You can add your contacts to your favorites group in the Chat view.
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To go to the Chat view, press Ctrl+2.
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Press Ctrl+F6 until you hear: "Chat." If you hear "Favorites" instead, you are already on the right tab. Skip ahead to step 4.
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Press Shift+Tab until you hear "Chat button," and press Enter to open the menu. Press the Down arrow key until you hear: "Contacts." Press Enter to select. The focus moves to the Favorites group on the Contacts tab.
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Press Spacebar to open the More options menu. You hear: "Add a contact to this group." Press Enter to select.
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Press the Tab key until you hear "Type a name," and start typing the name of the contact. The search results are updated as you type. Press the Down arrow key until you find the right contact, and press Enter.
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Press the Tab key until you reach the Add button, and press Enter. The contact is added to your Favorites.
Add a contact to speed dial
You can add your contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.
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To go to the Calls view, press Ctrl+5.
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Press the Down arrow key until you hear: "Contacts," and press Enter. You hear: "Find a contact."
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Press the Tab key twice to reach the table listing the results. Press the Down arrow key until you find the right contact.
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Press the Right arrow key until you hear "More options," and press Spacebar. You hear: "Add to speed dial." Press Enter to add the contact to your Speed dial.
Tip: If you want to leave the More options menu without selecting anything, press Esc.
Browse your contacts lists
Browse your contacts list in the Chat or Calls view to quickly connect with the right person.
Browse your contacts in the Chat view
In the Chat view, you can browse, for example, contacts you've added to your favorites.
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To go to the Chat view, press Ctrl+2.
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Press Ctrl+F6 until you hear: "Recent tab."
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Press the Right arrow key once. You hear: "Contacts tab." Press Enter to select.
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Press the Tab key. You hear: "Contact list tree view, Favorites." Use the Down and Up arrow keys to move through the list of contacts. With JAWS, you may have to press Enter before using the Down and Up arrow keys.
Browse your contacts in the Calls view
In the Calls view's Contacts page, you can find your contacts combined into a single list. If you've added people to speed dial or favorites, they will appear here.
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To go to the Calls view, press Ctrl+5.
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Press the Down arrow key until you hear "Contacts," and press Enter. You hear: "Find a contact."
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Press the Tab key twice to reach the table listing your contacts. Use the Down and Up arrow keys to move through the list of contacts.
Remove a contact
You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.
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To go to the Calls view, press Ctrl+5.
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Press the Down arrow key until you hear: "Contacts," and press Enter. You hear: "Find a contact."
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Press the Tab key twice to reach the table listing your contacts. Use the Down and Up arrow keys to move through the list of contacts until you hear the contact you want to remove.
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Press the Right arrow key until you hear: "More options." Press Spacebar to select.
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Press the Down arrow key until you hear: "Remove contact." Press Enter to select. You hear: "Confirm button." Press Enter again to confirm the deletion.
Tip: If you want to leave the More options menu without selecting anything, press Esc.
See also
Use a screen reader to search for a conversation, person, or file in Microsoft Teams
Use a screen reader to chat in Microsoft Teams
Keyboard shortcuts for Microsoft Teams
Basic tasks using a screen reader with Microsoft Teams
Set up your device to work with accessibility in Microsoft 365
Use Microsoft Teams with your keyboard and VoiceOver, the built-in Mac OS screen reader, to add contacts to your directory, speed dial, or favorites. You can also browse the list of contacts and remove contacts from your directory.
Notes:
-
New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.
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For keyboard shortcuts, go to Keyboard shortcuts for Microsoft Teams.
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You can easily access the keyboard shortcuts list from within Microsoft Teams. Press Command+E to go to the Search field, type /keys, and then press Return.
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This topic assumes that you are using the built-in macOS screen reader, VoiceOver. To learn more about using VoiceOver, go to VoiceOver Getting Started Guide.
In this topic
Add a contact
The contacts from your organization are already part of Microsoft Teams, so you can easily add internal contacts to your personal directory in the Calls view. You can also add external contacts. You need an Enterprise Voice license to have the Calls view available.
-
To go to the Calls view, press Command+5. You land on the Contacts option.
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Press the Tab key until you hear: "Groups."
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Press the Right arrow key once. You hear: "AZ." Press Return to select.
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Press the Tab key until you reach the Add contact button and press Return.
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Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add, press Return. You hear: "Add button."
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Do one of the following:
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If you're adding an internal contact, press Return. The contact is added to your contacts list.
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If you're adding an external contact, press Return. A new dialog box opens. Press the Tab key until you reach the Phone* text field. Type the contact's phone number and press Return.
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Add a contact to favorites
You can add contacts to your favorites list in the Chat view.
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To go to the Chat view, press Command+2.
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Press Command+F6 until you hear: "Recent." Press Control+Option+Spacebar to select.
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Press the Right arrow key once. You hear: "Contacts." Press Spacebar to select.
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Press the Tab key until you hear "Favorites, expanded list box" and press Spacebar.
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You hear: "Add a contact to this group." Press Return to select.
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Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add to favorites, press Return.
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Press the Tab key until you hear "Add button," and then press Return.
Add a contact to speed dial
You can add contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.
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To go to the Calls view, press Command+5. You land on the Contacts option.
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Press the Tab key until you reach the Add contact button.
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Type the name of the contact. The search results are updated as you type. To browse the search results, press the Down arrow. When you hear the contact you want to add to speed dial, press Return.
Browse your contacts lists
Browse your contacts list in the Chat or Calls view to quickly connect with the right person.
Browse your contacts in the Chat view
In the Chat view, you can browse, for example, contacts you've added to your favorites or your contacts from Skype for Business.
-
To go to the Chat view, press Command+2.
-
Press Command+F6 until you hear: "Recent." Press the Right arrow key once. You hear: "Contacts." Press Return to select.
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Press the Tab key once. You hear: "Favorites." Use the Up and Down arrow keys to browse the list of contacts.
Browse your contacts in the Calls view
In the Calls view's Groups page, you can find your contacts arranged into groups. If you've added people to speed dial or favorites, they will appear here. On the AZ page, you can find the contacts that you've added into your directory.
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To go to the Calls view, press Command+5. You land on the Contacts option.
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Press the Tab key until you hear: "Groups."
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Do one of the following:
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To browse the list on the Groups page, press Control+Option+Spacebar. Use the Tab key and arrow keys to browse the list.
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To browse the list on the AZ page, press the Right arrow key once, and then press Return. Use the Tab key and the Up and Down arrow keys to browse the list of contacts.
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Remove a contact
You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.
-
To go to the Calls view, press Command+5. You land on the Contacts option.
-
Press the Tab key until you hear: "Groups."
-
Press the Right arrow key once. You hear: "AZ." Press Return to select.
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Press the Tab key until you hear: "Add contact button."
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Press the Tab key once. You land in the contacts list.
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Press Down arrow until you hear the contact you want to remove.
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Press Right arrow key until you hear: "More options." Press Spacebar to select.
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Press the Down arrow key once. You hear: "Remove contact." Press Return to select.
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The Confirm delete dialog box opens. Press the Tab key until you hear "Confirm button," and then press Return.
See also
Use a screen reader to search for a conversation, person, or file in Microsoft Teams
Use a screen reader to chat in Microsoft Teams
Keyboard shortcuts for Microsoft Teams
Basic tasks using a screen reader with Microsoft Teams
Set up your device to work with accessibility in Microsoft 365
Use Microsoft Teams in your browser with your keyboard and a screen reader to add contacts to your directory, speed dial, or favorites. We have tested it with Narrator, JAWS, and NVDA, but it might work with other screen readers as long as they follow common accessibility standards and techniques. You'll learn how to browse the list of contacts and remove contacts from your directory.
Notes:
-
New Microsoft 365 features are released gradually to Microsoft 365 subscribers, so your app might not have these features yet. To learn how you can get new features faster, join the Office Insider program.
-
To learn more about screen readers, go to How screen readers work with Microsoft 365.
In this topic
Add a contact
The contacts from your organization are already part of Microsoft Teams, so you can easily add internal contacts to your personal directory in the Calls view. You can also add external contacts. You need an Enterprise Voice license to have the Calls view available.
Add a contact to favorites
You can add contacts to your favorites list in the Chat view.
-
To go to the Chat view, press Ctrl+Shift+2.
-
Press Ctrl+F6 until you hear: "Chat." If you hear "Favorites" instead, you are already on the right tab. Skip ahead to step 4.
-
Press Shift+Tab until you hear "Chat button," and press Enter to open the menu. Press the Down arrow key until you hear: "Contacts." Press Enter to select. The focus moves to the Favorites group on the Contacts tab.
-
Press Spacebar to open the More options menu. You hear: "Add a contact to this group." Press Enter to select.
-
Press the Tab key until you hear "Type a name," and start typing the name of the contact. The search results are updated as you type. Use the Down and Up arrow keys to find the right result, and press Enter.
Tip: If you cannot browse the results with the Down and Up arrow keys, press the SR key+Spacebar to switch navigation mode and try again.
-
Press the Tab key until you hear "Add button," and then press Enter. The contact is added to your Favorites.
Add a contact to speed dial
You can add contacts to speed dial in the Calls view. You need an Enterprise Voice license to have the Calls view available.
Browse your contacts lists
Browse your contacts list in the Chat or Calls view to quickly connect with the right person.
Browse your contacts in the Chat view
In the Chat view, you can browse, for example, contacts you've added to your favorites.
Browse your contacts in the Calls view
In the Calls view's Groups page, you can find your contacts combined into a single list. If you've added people to speed dial or favorites, they will appear here.
Remove a contact
You can remove contacts from your directory in the Calls view. You need an Enterprise Voice license to have the Calls view available.
See also
Use a screen reader to search for a conversation, person, or file in Microsoft Teams
Use a screen reader to chat in Microsoft Teams
Keyboard shortcuts for Microsoft Teams
Technical support for customers with disabilities
Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.
If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.
