Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Videos that you upload to Viva Engage might not be available to play for a few moments after you upload them. That's because uploading the video into Viva Engage, and encoding the video so that it can play on Viva Engage, are separate processes. Encoding doesn't begin until uploading is complete, and the video can't play on Viva Engage until it's done encoding.

Whether the video is attached in a message or uploaded into the Files tab, it's available only as a downloadable file while it's encoding. After encoding is completed, the video is available to play within Viva Engage. Unless the video is a very large file (remember the maximum upload size Viva Engage allows is 100 MB on free networks and 5 GB on premium networks), encoding should only take a few minutes.

Tip: Encoding happens in the background, so you can post the message or do other work while the video encodes.

Viva Engage encodes a video only once. For example, if you attach a video from the Files tab to a message, it doesn't need to encode again, and is available to view in Viva Engage immediately.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!