What is Coco AI on GroupMe

What’s the difference between Coco and Copilot?

Coco and Copilot are both AI chat features created by Microsoft, and each follows the same AI Terms of Use and Microsoft Privacy Statement. What sets them apart is how and where they’re used:

• Coco is Microsoft's first AI designed with personality and memory for group dynamics. Once added, it’s proactive, socially aware, and embedded in the rhythm of group chats. Coco doesn’t wait for commands; it participates, remembers, and adapts to the vibe of the group. Coco is currently an experimental feature, so it may not be available to all users in all markets as we learn and improve.

• Copilot, on the other hand, is designed for one-on-one or on-demand use. On GroupMe, Copilot only sees messages you send directly to it, either in a private 1-1 chat or sending a group message with @Copilot. Read more about Copilot on GroupMe here.

Who can add Coco to a group?

​​​​​​​Anyone with permission to add members can add Coco. If your group settings allow only admins or owners to add people, then only they can add Coco. If your group allows anyone to add members, then any participant can bring Coco in. Currently, Coco is limited from being added to overly large group sizes.

What does Coco see?

Once Coco joins a group, it can see:

• All messages posted after it joins

• Images, files, and media shared in the group

• Group member names and avatars

• Replies, reactions, polls, events, and other group interactions

Does Coco store or share our messages?

Messages and other content you send to Coco stay on GroupMe. Coco follows Microsoft's AI Terms of Use and Privacy Statement. Also, conversations with Coco are subject to our Community Guidelines, same as all other chats in GroupMe. Microsoft will only use your conversations for the limited purposes explained in the Microsoft Privacy Statement: to monitor performance, troubleshoot problems, diagnose bugs, prevent abuse, and other product performance analytics necessary to provide and improve Coco.

Can I remove Coco or clear its memory?

Yes. Anyone with permission to remove members can remove Coco from the group at any time. Once removed, Coco loses access to the group’s messages. If you chat with Coco via DM, you can take the 'Delete Chat' action at any time to remove your chat history with Coco.
Note that if you you delete or edit an individual message in a group where Coco remains a member, Coco may still remember the original message for some time. This is a known technical limitation which results in deleted or edited messages not being automatically removed from Coco's memory. We will work to resolve this experience in future updates to Coco on GroupMe.

Can Coco be restricted from seeing certain messages?

No. Coco sees everything shared in the group after joining. If you want to use an AI that only interacts and sees messages when invoked by name, consider using Copilot in groups instead.

Can Coco be muted or paused?

Not yet. Coco responds based on group activity and can’t be muted like a notification.
Think of Coco as another member of the group—just like you can’t mute someone else’s messages in the chat, you can’t pause Coco’s responses either. If you want to end Coco’s participation, you can remove it from the group. Or, since Coco understands natural language, any user in the group can say things like “Coco chill out, don’t talk so much”, and Coco will adapt to chat less in the group.

How do I know if Coco is in the group I want to join?

There are a few ways to tell if Coco is part of a group:

• First-time pop-up: When you open a group for the first time that Coco is a member of, you’ll see a one-time pop-up letting you know Coco is present.

• System message: When Coco joins a group, a system message is automatically posted to the chat so everyone is aware of when Coco joined.

• Members list: You can always check the group’s member list—if Coco is there, it’ll show up just like any other participant.

How do I opt out from Coco messages in the group?

Currently, there’s no way to prevent Coco from seeing your messages while staying in the group. Coco is designed to be a full participant—once it’s added, it sees everything shared in the chat so it can respond in context.

If you don’t want Coco to see your messages, you have two options:

• Leave the group: This removes your messages from Coco’s view going forward.

• Ask an admin to remove Coco: If the group agrees, removing Coco stops it from seeing any future messages and deletes the group’s chat history from its memory.

Because Coco responds based on the group conversation, it wouldn’t work to block it from seeing only some messages—it needs the chat context to be helpful and relevant.

Are Coco conversations human reviewed?

Similar to Copilot, Coco conversations are subject to both automated and human review for product improvement and digital safety purposes. We may also review conversations flagged as a violation of the Code of Conduct in the AI Terms of Use. The AI Code of Conduct prohibits use of Copilot services to create or share inappropriate content or material.

What should I do if I Coco’s messages contain unexpected or offensive content?

While we have designed the Coco experience to avoid sharing unexpected offensive content or engaging with potentially harmful topics, you may still see unexpected results. We're constantly working to improve our technology to prevent harmful content.
If you ever see harmful or inappropriate content, you can take action to report a concern by long pressing a Coco message and selecting 'Report a concern'. We will continue to review your feedback to provide a safe experience.