Applies To
Outlook for Microsoft 365 New Outlook for Windows

When you send a message, it is temporarily stored in the outbox until it has been sent successfully.

Typically, the message stays in the outbox for a very short time, but if you aren't connected to your email server or something else is amiss, a message may stay in the outbox for a while. 

For help with email messages stuck in the outbox, see our troubleshooting article, I can't send or receive messages in classic Outlook. 

The Outbox is shown in the folder pane with all your other folders, listed alphabetically.

  • If your folder pane in classic Outlook isn't open, select the View tab on the ribbon, then select Layout > Folder Pane > Normal.

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