This article describes a Stop error that occurs in Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

The Stop error message resembles the following:


STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)


Notes

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "0x0000007E" Stop errors are caused by this issue.

Resolution

To resolve this issue, we have released a hotfix for Windows Server 2012 R2. Even though this issue has only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.3.9600.17676

1,468,408

08-Feb-2015

02:21

x86

Ntoskrnl.exe

6.3.9600.17676

5,769,024

08-Feb-2015

02:23

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.3.9600.17676

1,733,440

08-Feb-2015

03:06

x64

Ntoskrnl.exe

6.3.9600.17676

7,472,960

08-Feb-2015

03:08

x64

Ntvdm64.dll

6.3.9600.17475

16,896

29-Oct-2014

01:57

x64

Wow64.dll

6.3.9600.17475

285,184

29-Oct-2014

02:02

x64

Wow64cpu.dll

6.3.9600.17475

13,312

29-Oct-2014

02:02

x64

Ntdll.dll

6.3.9600.17676

1,498,360

08-Feb-2015

02:21

x86

Acwow64.dll

6.3.9600.17475

37,376

29-Oct-2014

01:02

x86

Instnm.exe

6.3.9600.17475

8,704

29-Oct-2014

01:13

x86

Ntvdm64.dll

6.3.9600.17475

14,336

29-Oct-2014

01:15

x86

Setup16.exe

3.1.0.1918

25,600

29-Oct-2014

01:13

x86

User.exe

6.3.9600.17475

4,096

29-Oct-2014

01:14

x86

Wow32.dll

6.3.9600.17475

5,632

29-Oct-2014

01:15

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Ntdll.dll

6.3.9600.17676

1,348,096

08-Feb-2015

01:18

Not applicable

Ntoskrnl.exe

6.3.9600.17676

5,241,680

08-Feb-2015

01:19

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_2b0eb4e8a06aafcc9af85dc2c1b38804_31bf3856ad364e35_6.3.9600.17676_none_36c9fd3a3deb73e0.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

X86_45c5d9e18bb4aff75026a3a59aa4c175_31bf3856ad364e35_6.3.9600.17676_none_c1643019d5b0b29c.manifest

File version

Not applicable

File size

693

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

X86_8845b071b4e645f2ef4e45da0bf212b4_31bf3856ad364e35_6.3.9600.17676_none_1a9d258303cb5c7e.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

X86_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_ed83623317bd6927.manifest

File version

Not applicable

File size

3,863

Date (UTC)

08-Feb-2015

Time (UTC)

02:34

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_00dce591cfb2cf79.manifest

File version

Not applicable

File size

2,590

Date (UTC)

08-Feb-2015

Time (UTC)

02:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_18eac97cc1f4a27e3ca0466186d9d98b_31bf3856ad364e35_6.3.9600.17676_none_c0d638cc7d1b47f6.manifest

File version

Not applicable

File size

1,040

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_6ea6eb69240079bf9afa1935d96a841f_31bf3856ad364e35_6.3.9600.17676_none_8709e5e8db998b72.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_abc52f7f62b2c99f8bdda6a41a87e99d_31bf3856ad364e35_6.3.9600.17676_none_c48a3039287e0dd7.manifest

File version

Not applicable

File size

701

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_d2a46edaf08d039d986e29dd621737ec_31bf3856ad364e35_6.3.9600.17676_none_1953697a73ebb1be.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_de0bf2fede4caf6c8aa915c107462e3b_31bf3856ad364e35_6.3.9600.17676_none_df969ee8c5b4aace.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_f26a616d54fdbdcf8ff0372931046d01_31bf3856ad364e35_6.3.9600.17676_none_b3590564dd505a1c.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_49a1fdb6d01ada5d.manifest

File version

Not applicable

File size

3,867

Date (UTC)

08-Feb-2015

Time (UTC)

03:11

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_5cfb8115881040af.manifest

File version

Not applicable

File size

2,592

Date (UTC)

08-Feb-2015

Time (UTC)

03:11

Platform

Not applicable

File name

Amd64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17676_none_58f0e77eab3c6010.manifest

File version

Not applicable

File size

10,060

Date (UTC)

08-Feb-2015

Time (UTC)

14:52

Platform

Not applicable

File name

Wow64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_53f6a809047b9c58.manifest

File version

Not applicable

File size

3,627

Date (UTC)

08-Feb-2015

Time (UTC)

02:33

Platform

Not applicable

File name

Wow64_microsoft-windows-wow64_31bf3856ad364e35_6.3.9600.17676_none_634591d0df9d220b.manifest

File version

Not applicable

File size

12,152

Date (UTC)

08-Feb-2015

Time (UTC)

14:52

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_2eb7b863530e438e3e6b6b9ee44956ad_31bf3856ad364e35_6.3.9600.17676_none_86eed56e74e64510.manifest

File version

Not applicable

File size

693

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Arm_622e584376585388f793045c8d720b4d_31bf3856ad364e35_6.3.9600.17676_none_c301464fcf42a02b.manifest

File version

Not applicable

File size

697

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Arm_e9955a206d7d0e6e84dd05b47924c389_31bf3856ad364e35_6.3.9600.17676_none_2497d08900a2b1cd.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Feb-2015

Time (UTC)

14:44

Platform

Not applicable

File name

Arm_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17676_none_ed85d48b17ba87ed.manifest

File version

Not applicable

File size

3,863

Date (UTC)

08-Feb-2015

Time (UTC)

01:26

Platform

Not applicable

File name

Arm_microsoft-windows-os-kernel_31bf3856ad364e35_6.3.9600.17676_none_00df57e9cfafee3f.manifest

File version

Not applicable

File size

2,590

Date (UTC)

08-Feb-2015

Time (UTC)

01:26

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Cause

This issue occurs because of an exception in the MiInitializeNonPagedPool allocation if the number of NUMA nodes in the system is not a power of two.

References

See the terminology that Microsoft uses to describe software updates.

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