Symptoms

Assume that you have a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. The computer crashes with a Stop error message that resembles the following:

STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )


Notes

  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "0x0000009F" Stop errors are caused by this issue.


Cause

The issue occurs because a power I/O request packet (IRP) expires while it waits for the power arbiter thread to complete the power request. The power arbiter thread waits to lock a resource that is already obtained by another thread. The resource is not released when the system is turned off, and this causes the power IRP to expire.

Resolution

To resolve this issue, install update rollup 2975719. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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