Applies To
Skype for Business Server 2019

Symptoms 

Consider the following scenario: 

  1. You deploy a Microsoft Skype for Business topology. 

  2. You install the Teams module on all front-end servers.

  3. You open Control Panel as an administrator through a web browser. 

  4. You configure a hybrid setup for Skype for Business Online and Teams and through Control Panel.

In this scenario, the hybrid configuration fails and returns a "500: Unable to process request" error message. 

Resolution

To fix this issue, install the following update for Microsoft Skype for Business Server 2019:

Note: You should enter the FQDN (Fully Qualified Domain Name) value when you configure hybrid setup. 

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