Symptoms

Consider the following scenario:

  • You try to open a file in an application by using the Open File dialog box on a computer that is running Windows 7 or Windows Server 2008 R2.

  • In the File name: field of the Open File dialog box, you specify a URL which ends with filename.ext. For example, you enter http://servername/Site/Folder/filename.ext.

  • You enter your credentials, but are then prompted for your credentials two additional times.

In this scenario, after you enter your credentials for the third time, you receive the following error message:

File Not Found


When you click OK on this error message, the File Open dialog box and the path that you entered appear again. If you click OK on the File Open dialog box, the file is opened successfully.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Shell32.dll

6.1.7600.21096

12,871,680

23-Nov-2011

05:28

Shell32.dll

6.1.7601.21865

12,873,728

23-Nov-2011

05:20

Davclnt.dll

6.1.7600.21096

80,384

23-Nov-2011

05:24

Davclnt.dll

6.1.7601.21865

80,384

23-Nov-2011

05:17

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.21096

14,170,112

23-Nov-2011

06:34

x64

Shell32.dll

6.1.7601.21865

14,174,720

23-Nov-2011

06:22

x64

Davclnt.dll

6.1.7600.21096

101,376

23-Nov-2011

06:29

x64

Davclnt.dll

6.1.7601.21865

100,864

23-Nov-2011

06:22

x64

Shell32.dll

6.1.7600.21096

12,871,680

23-Nov-2011

05:28

x86

Shell32.dll

6.1.7601.21865

12,873,728

23-Nov-2011

05:20

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the Open and Save As dialog boxes, visit the following Microsoft website:

General information about the Open and Save As dialog boxes

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0b20884a9db57eb91cefa7ca248f57ee_31bf3856ad364e35_6.1.7601.21865_none_81245879d37a3d61.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

X86_664e6ec14ab9ae479339738a236fc8ed_31bf3856ad364e35_6.1.7600.21096_none_caebaf54805715f2.manifest

File version

Not applicable

File size

695

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

X86_9504cec1ecb63136d66dfc59a0259eca_31bf3856ad364e35_6.1.7600.21096_none_1f44030c649599cb.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

X86_b253e0856a3e0550de45aa7062a0e2ac_31bf3856ad364e35_6.1.7601.21865_none_cb915d0de9c0940a.manifest

File version

Not applicable

File size

695

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_6c7f2fca8c747d47.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

23-Nov-2011

Time (UTC)

05:56

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_6e85260e898345ee.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

23-Nov-2011

Time (UTC)

05:45

File name

X86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7600.21096_none_94236e2bccb7ca0c.manifest

File version

Not applicable

File size

4,113

Date (UTC)

23-Nov-2011

Time (UTC)

06:02

File name

X86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.21865_none_9629646fc9c692b3.manifest

File version

Not applicable

File size

4,113

Date (UTC)

23-Nov-2011

Time (UTC)

05:49

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0b20884a9db57eb91cefa7ca248f57ee_31bf3856ad364e35_6.1.7601.21865_none_dd42f3fd8bd7ae97.manifest

File version

Not applicable

File size

711

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_4fa099608637d2d99ffe79790846f9bb_31bf3856ad364e35_6.1.7600.21096_none_08f2ac8ffe486564.manifest

File version

Not applicable

File size

699

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_51e177d9924e5a91e969badfca98fbd7_31bf3856ad364e35_6.1.7600.21096_none_9c910665ae045004.manifest

File version

Not applicable

File size

1,040

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_55b207235f5cdbb199fcbfd24c6b3a8a_31bf3856ad364e35_6.1.7601.21865_none_7a54a3d639d7fc6f.manifest

File version

Not applicable

File size

1,040

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_73a02fd90da6b605786bcbe39fbcef0f_31bf3856ad364e35_6.1.7601.21865_none_2e415b3dd8023377.manifest

File version

Not applicable

File size

713

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_7f307c75d581348cb5d508e4575d9b59_31bf3856ad364e35_6.1.7600.21096_none_5a987f0023e46948.manifest

File version

Not applicable

File size

1,066

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_9504cec1ecb63136d66dfc59a0259eca_31bf3856ad364e35_6.1.7600.21096_none_7b629e901cf30b01.manifest

File version

Not applicable

File size

711

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_ad2352bd0fb0bc26c9360845d023cfcc_31bf3856ad364e35_6.1.7601.21865_none_870dc49f519f8882.manifest

File version

Not applicable

File size

1,066

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_b207532509e37f35865b6c7d0642331e_31bf3856ad364e35_6.1.7600.21096_none_a211c9340b88e1bc.manifest

File version

Not applicable

File size

713

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_e2028986da8d7aed7d3ad74cdb937027_31bf3856ad364e35_6.1.7601.21865_none_dadc7a1b4bf3b7d5.manifest

File version

Not applicable

File size

699

Date (UTC)

23-Nov-2011

Time (UTC)

10:33

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_c89dcb4e44d1ee7d.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

23-Nov-2011

Time (UTC)

07:04

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_caa3c19241e0b724.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

23-Nov-2011

Time (UTC)

06:52

File name

Amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7600.21096_none_f04209af85153b42.manifest

File version

Not applicable

File size

4,115

Date (UTC)

23-Nov-2011

Time (UTC)

07:07

File name

Amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.21865_none_f247fff3822403e9.manifest

File version

Not applicable

File size

4,115

Date (UTC)

23-Nov-2011

Time (UTC)

06:55

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21096_none_d2f275a07932b078.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

23-Nov-2011

Time (UTC)

05:50

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21865_none_d4f86be47641791f.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

23-Nov-2011

Time (UTC)

05:37

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