Symptoms

Consider the following scenario:

  • You have a computer that's running Windows 8.1 or Windows 8.

  • The computer is joined to a domain that has the Device Installation Restriction Group Policy Object enabled.

  • You insert a device into the computer, such as a USB device.


In this scenario, the device is not installed, but you do not receive the following warning as expected:

Installation Prevented by Policy


Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Devicesetupmanager.dll

6.3.9600.17668

167,424

28-Jan-2015

01:04

x86

Devicesetupmanagerapi.dll

6.3.9600.17415

93,696

29-Oct-2014

00:57

x86

Dsmusertask.exe

6.3.9600.17668

23,552

28-Jan-2015

01:09

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Devicesetupmanager.dll

6.3.9600.17668

206,848

28-Jan-2015

01:18

x64

Devicesetupmanagerapi.dll

6.3.9600.17415

119,296

29-Oct-2014

01:15

x64

Dsmusertask.exe

6.3.9600.17668

27,648

28-Jan-2015

01:26

x64

Windows 8 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Devicesetupmanager.dll

6.2.9200.20872

162,304

08-Nov-2013

04:55

x86

Devicesetupmanagerapi.dll

6.2.9200.16384

86,528

26-Jul-2012

03:18

x86

Dsmusertask.exe

6.2.9200.20872

22,528

08-Nov-2013

04:56

x86

For all supported x64-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Devicesetupmanager.dll

6.2.9200.20872

207,872

08-Nov-2013

05:15

x64

Devicesetupmanagerapi.dll

6.2.9200.16384

112,128

26-Jul-2012

03:05

x64

Dsmusertask.exe

6.2.9200.20872

27,136

08-Nov-2013

05:18

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_aa0e41e019d278fb8e28f9b0af90ae1e_31bf3856ad364e35_6.3.9600.17668_none_a96e0e42c8378bad.manifest

File version

Not applicable

File size

713

Date (UTC)

28-Jan-2015

Time (UTC)

15:46

Platform

Not applicable

File name

X86_f6d37bea63fe4648e95feab44ab5cf71_31bf3856ad364e35_6.3.9600.17668_none_842f802a1f3847c9.manifest

File version

Not applicable

File size

709

Date (UTC)

28-Jan-2015

Time (UTC)

15:46

Platform

Not applicable

File name

X86_microsoft-windows-d..setupmanagerservice_31bf3856ad364e35_6.3.9600.17668_none_878ac95e19b0885d.manifest

File version

Not applicable

File size

7,625

Date (UTC)

28-Jan-2015

Time (UTC)

03:24

Platform

Not applicable

File name

X86_microsoft-windows-devicesetupmanagerapi_31bf3856ad364e35_6.3.9600.17668_none_0c6f0d8d29682c5e.manifest

File version

Not applicable

File size

15,400

Date (UTC)

28-Jan-2015

Time (UTC)

15:50

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_5404d972564f6f713cd9fa4271712cf3_31bf3856ad364e35_6.3.9600.17668_none_c66d175a4de2ae79.manifest

File version

Not applicable

File size

717

Date (UTC)

28-Jan-2015

Time (UTC)

15:46

Platform

Not applicable

File name

Amd64_ccd587fe8bcf29849084e457503e58f4_31bf3856ad364e35_6.3.9600.17668_none_e685a98f8716f514.manifest

File version

Not applicable

File size

713

Date (UTC)

28-Jan-2015

Time (UTC)

15:46

Platform

Not applicable

File name

Amd64_microsoft-windows-d..setupmanagerservice_31bf3856ad364e35_6.3.9600.17668_none_e3a964e1d20df993.manifest

File version

Not applicable

File size

7,629

Date (UTC)

28-Jan-2015

Time (UTC)

04:11

Platform

Not applicable

File name

Amd64_microsoft-windows-devicesetupmanagerapi_31bf3856ad364e35_6.3.9600.17668_none_688da910e1c59d94.manifest

File version

Not applicable

File size

15,404

Date (UTC)

28-Jan-2015

Time (UTC)

15:53

Platform

Not applicable

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8

File name

X86_4eae94be063202d3b69f2af4c288b1ef_31bf3856ad364e35_6.2.9200.20872_none_59919cb98cda1be5.manifest

File version

Not Applicable

File size

706

Date (UTC)

08-Nov-2013

Time (UTC)

13:08

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

X86_microsoft-windows-devicesetupmanager_31bf3856ad364e35_6.2.9200.20872_none_70458536aa9b3c62.manifest

File version

Not Applicable

File size

20,137

Date (UTC)

08-Nov-2013

Time (UTC)

13:08

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

Additional files for all supported x64-based versions of Windows 8

File name

Amd64_0146f02890edb442125584964e07920b_31bf3856ad364e35_6.2.9200.20872_none_686ed95c6897c69b.manifest

File version

Not Applicable

File size

710

Date (UTC)

08-Nov-2013

Time (UTC)

13:09

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

Amd64_microsoft-windows-devicesetupmanager_31bf3856ad364e35_6.2.9200.20872_none_cc6420ba62f8ad98.manifest

File version

Not Applicable

File size

20,141

Date (UTC)

08-Nov-2013

Time (UTC)

13:09

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

References

Learn about the terminology that Microsoft uses to describe software updates.

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