Symptoms

Consider the following scenario:

  • You have a server that is running Windows 7 or Windows Server 2008 R2 Service Pack 1 in a cluster.

  • The cluster is under a heavy load. For example, there are more than 1,700 printers and more than 100 print jobs.

  • You try to connect to a printer in the cluster.


In this scenario, either the printer to which you want to connect is no longer displayed or you receive the following error message:

Not able to connect to printer.


Cause

This problem occurs because the Spooler service crashes in the FindClosePrinterChangeNotification function after the printer handle is deleted and the RMTNTFY_HANDLE context handle is called.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22891

317,952

04-Dec-2014

05:10

x86

Spoolsv.exe

6.1.7601.22891

317,952

04-Dec-2014

05:10

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22891

560,128

04-Dec-2014

03:16

x64

Spoolsv.exe

6.1.7601.22891

560,128

04-Dec-2014

03:16

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22891

1,085,440

04-Dec-2014

02:01

IA-64

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb3019224~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,815

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Package_2_for_kb3019224~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,817

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Package_for_kb3019224_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,918

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

X86_34af0de375934d7e7d3623e70c7aaa28_31bf3856ad364e35_7.1.7601.22891_none_113b3ee144030437.manifest

File version

Not applicable

File size

709

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

X86_bfa2ffef39c22dbd0e395a8eb0774e67_31bf3856ad364e35_6.1.7601.22891_none_df60dc58212c7707.manifest

File version

Not applicable

File size

709

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22891_none_d883169e392c255d.manifest

File version

Not applicable

File size

207,265

Date (UTC)

04-Dec-2014

Time (UTC)

05:39

Platform

Not applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22891_none_c9f392e3c412ce2c.manifest

File version

Not applicable

File size

206,947

Date (UTC)

04-Dec-2014

Time (UTC)

05:38

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_07eba4118cf75d5b399d1b6b26290457_31bf3856ad364e35_7.1.7601.22891_none_bba3b5b2706db965.manifest

File version

Not applicable

File size

713

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Amd64_2e7812187c2409de5ec1ca4699e08ace_31bf3856ad364e35_6.1.7601.22891_none_213654a066fb05ea.manifest

File version

Not applicable

File size

713

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22891_none_34a1b221f1899693.manifest

File version

Not applicable

File size

207,260

Date (UTC)

04-Dec-2014

Time (UTC)

05:38

Platform

Not applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22891_none_26122e677c703f62.manifest

File version

Not applicable

File size

206,942

Date (UTC)

04-Dec-2014

Time (UTC)

05:36

Platform

Not applicable

File name

Package_1_for_kb3019224~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,034

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Package_2_for_kb3019224~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,827

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Package_for_kb3019224_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,139

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_b6fb66949bc40c8744768ad9c291f363_31bf3856ad364e35_6.1.7601.22891_none_01b9384c88d9cef3.manifest

File version

Not applicable

File size

711

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22891_none_d884ba94392a2e59.manifest

File version

Not applicable

File size

207,261

Date (UTC)

04-Dec-2014

Time (UTC)

05:37

Platform

Not applicable

File name

Package_1_for_kb3019224~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,820

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable

File name

Package_for_kb3019224_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,446

Date (UTC)

04-Dec-2014

Time (UTC)

09:28

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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