Summary

The Microsoft Dynamics CRM Client Performance diagnostic tool collects information that is related to Internet Explorer and network configuration for a computer that is experiencing performance issues. This article describes the data that is collected by the Microsoft Dynamics CRM Client Performance diagnostic tool.

More Information

Information that is collected

The following data can be collected by the Dynamics CRM Client Performance diagnostic tool. (This tool is part of the Microsoft Support Diagnostic Tool.)

Notes

All file names in the data collection are prefaced with the name of the computer on which the Microsoft Support Diagnostic Tool is run.

The diagnostic tool uses the Fiddler tool to collect network latency and Internet Explorer information. For more information about the Fiddler tool, go to the following website:

http://www.fiddler2.com/fiddler2/
The diagnostic tool uses the AutoRuns tool to collect information that is related to Internet Explorer add-zns. For more information about the AutoRuns tool, go to the following Microsoft TechNet website:

http://technet.microsoft.com/en-us/sysinternals/bb963902

Operating system information

Description

File name

Operating system version information

<ComputerName>_<DateRun>.htm


Internet Explorer version information

Description

File name

Lists the version of Internet Explorer that is currently installed on the computer.

<ComputerName>_<DateRun>.htm

Internet Explorer option settings

Description

File name

Lists various settings from the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings registry hive such as temporary Internet files cache size and Stored Pages option settings.

<ComputerName>_<DateRun>.htm

Internet Explorer trusted site and proxy settings

Description

File name

Lists registry keys and values that are stored under the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zonemap\Domains registry hive. Additionally, this file lists the registry keys and values under the HKCU:\Software\Microsoft\CurrentVersion\Internet Settings hive.

<ComputerName>_<DateRun>.htm

Internet Explorer zone security information

Description

File name

Lists the values from the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones registry hive.

<ComputerName>_<DateRun>.htm

Network adapter binding information

Description

File name

Provides information about the binding order of the installed network adapters on the computer.

<ComputerName>_<DateRun>.htm

TCP/IP configuration

Description

File name

Lists TCP/IP registry keys and their values.

<ComputerName>_<DateRun>.htm

MaxConnectionsPerServer settings

Description

File name

Lists the values of the registry keys that relate to the MaxConnectionsPerServer settings as outlined inĀ http://support.microsoft.com/default.aspx?scid=kb;EN-US;282402.

<ComputerName>_<DateRun>.htm

Port counts per IP address information

Description

File name

Provides information that is related to possible ephemeral port exhaustion.

<ComputerName>_<DateRun>.htm

Microsoft Dynamics CRM diagnostics information

Description

File name

Lists the information that is collected from the Microsoft Dynamics CRM 2011 \Tools\Diag.aspx page. This page details network latency information between the computer that is running the diagnostic and the Microsoft Dynamics CRM server. This information is not displayed for Microsoft Dynamics CRM 4.0 deployments.

<ComputerName>_<DateRun>.htm

Additional Information

The following files are collected as part of the Dynamics CRM Client Performance diagnostic tool.

Description

File name

A text file that contains the output from the Fiddler tool

Fiddler.saz

Text files in both XML and CSV format from the AutoRuns tool that detail the add-ins that are installed in Internet Explorer and the Windows Shell.

<ComputerName>_AutoRuns_IE_Addons.xml
<ComputerName>_AutoRuns_Shell_Addons.xml
<ComputerName>_AutoRuns_IE_Addons.csv

References

973559 Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) for Windows 7

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