[SDP 3][f4af120f-5d6c-46ec-b616-694b6600675c]The Microsoft Dynamics CRM Client Performance diagnostic tool
Article
The Microsoft Dynamics CRM Client Performance diagnostic tool collects information that is related to Internet Explorer and network configuration for a computer that is experiencing performance issues. This article describes the data that is collected by the Microsoft Dynamics CRM Client Performance diagnostic tool.
Applies to: Microsoft Dynamics CRM 2011 Original KB number: 2684582
Information that is collected
The following data can be collected by the Dynamics CRM Client Performance diagnostic tool. (This tool is part of the Microsoft Support Diagnostic Tool.)
Note
All file names in the data collection are prefaced with the name of the computer on which the Microsoft Support Diagnostic Tool is run.
The diagnostic tool uses the Fiddler tool to collect network latency and Internet Explorer information. For more information about the Fiddler tool, see Download Fiddler Classic/.
The diagnostic tool uses the AutoRuns tool to collect information that is related to Internet Explorer add-zns. For more information about the AutoRuns tool, see Autoruns for Windows v13.98.
Operating system information
Description
File name
Operating system version information
<ComputerName>_<DateRun>.htm
Internet Explorer version information
Description
File name
Lists the version of Internet Explorer that is currently installed on the computer.
<ComputerName>_<DateRun>.htm
Internet Explorer option settings
Description
File name
Lists various settings from the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings registry hive such as temporary Internet files cache size and Stored Pages option settings.
<ComputerName>_<DateRun>.htm
Internet Explorer trusted site and proxy settings
Description
File name
Lists registry keys and values that are stored under the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zonemap\Domains registry hive. Additionally, this file lists the registry keys and values under the HKCU:\Software\Microsoft\CurrentVersion\Internet Settings hive.
<ComputerName>_<DateRun>.htm
Internet Explorer zone security information
Description
File name
Lists the values from the HKCU:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones registry hive.
<ComputerName>_<DateRun>.htm
Network adapter binding information
Description
File name
Provides information about the binding order of the installed network adapters on the computer.
<ComputerName>_<DateRun>.htm
TCP/IP configuration
Description
File name
Lists TCP/IP registry keys and their values.
<ComputerName>_<DateRun>.htm
MaxConnectionsPerServer settings
Description
File name
Lists the values of the registry keys that relate to the MaxConnectionsPerServer settings.
<ComputerName>_<DateRun>.htm
Port counts per IP address information
Description
File name
Provides information that is related to possible ephemeral port exhaustion.
<ComputerName>_<DateRun>.htm
Microsoft Dynamics CRM diagnostics information
Description
File name
Lists the information that is collected from the Microsoft Dynamics CRM 2011 \Tools\Diag.aspx page. This page details network latency information between the computer that is running the diagnostic and the Microsoft Dynamics CRM server.
<ComputerName>_<DateRun>.htm
Additional information
The following files are collected as part of the Dynamics CRM Client Performance diagnostic tool.
Description
File name
A text file that contains the output from the Fiddler tool
Fiddler.saz
Text files in both XML and CSV format from the AutoRuns tool that detail the add-ins that are installed in Internet Explorer and the Windows Shell.