Symptoms

When you redeem a promotional Currency Stored Value (CSV) token in Windows Store in Windows 8.1 or Windows Server 2012 R2, you receive the following error:

There was a problem redeeming your code. Please try again later.

Resolution

To resolve this issue, install update 2962409. For more information about how to obtain update 2962409, click the following article number to view the article in the Microsoft Knowledge Base:

2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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