"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication

PROBLEM

When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:

CAUSE

This issue can occur if one of the following conditions is true:

• The wrong verification code was entered.

• You selected Cancel on the Azure Multi-Factor Authentication Mobile App verification screen.

SOLUTION

To resolve this issue, do one of the following:

• If you’re using the text message or verification code from the mobile app notification option, make sure that you type the correct verification code, and then try again to sign in.

• If you're using the mobile app notification option, make sure that you tap Verify and not Cancel.

• To use a different option to sign in, select Other verification options.

MORE INFORMATION

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.