PROBLEM

When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:

We did not receive the expected response. Please try again.

CAUSE

This issue can occur if one of the following conditions is true:

  • The wrong verification code was entered.

  • You selected Cancel on the Azure Multi-Factor Authentication Mobile App verification screen.

SOLUTION

To resolve this issue, do one of the following:

  • If you’re using the text message or verification code from the mobile app notification option, make sure that you type the correct verification code, and then try again to sign in.

  • If you're using the mobile app notification option, make sure that you tap Verify and not Cancel.

  • To use a different option to sign in, select Other verification options.

MORE INFORMATION

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.

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