"We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication

Support

Hello,

Select a different account.

You have multiple accounts

Choose the account you want to sign in with.

Applies To

Cloud Services (Web roles/Worker roles) Azure Active Directory Microsoft Intune Azure Backup Identity Management

PROBLEM

When you try to sign in to Office 365, Microsoft Azure, or Microsoft Intune by using Azure Multi-Factor Authentication, you receive the following error message:

We did not receive the expected response. Please try again.

CAUSE

This issue can occur if one of the following conditions is true:

The wrong verification code was entered.
You selected Cancel on the Azure Multi-Factor Authentication Mobile App verification screen.

SOLUTION

To resolve this issue, do one of the following:

If you’re using the text message or verification code from the mobile app notification option, make sure that you type the correct verification code, and then try again to sign in.
If you're using the mobile app notification option, make sure that you tap Verify and not Cancel.
To use a different option to sign in, select Other verification options.