Symptoms

Consider the following scenario. You access a Microsoft Office Word 2007 document that is located on a network share. Your computer enters standby. Then, you resume the computer from standby. In this scenario, you receive the following error message:

Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes


Additionally, you cannot update the document and then save it back to the network share when the network location is available.

Resolution

To resolve this issue, apply the following update:

2412265 Description of the 2007 Office system hotfix package (mso-x-none.msp): October 26, 2010

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in WindowsAfter you install the hotfix package, follow these steps to enable the hotfix:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.

  2. Locate and then select the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\office\12.0\common\internet

  3. On the Edit menu, point to New, and then click Dword Value.

  4. Type NetworkAvailableTimeInSeconds, and then press ENTER.

  5. In the Details pane, right-click NetworkAvailableTimeInSeconds, and then click Modify.

  6. In the Value data box, click Decimal, type number, and then click OK.

    Note This registry key sets the time, in seconds, that Word waits for the network to resume. For example, if you type the value 15, Word waits 15 seconds for the network to resume.

  7. Locate and then select the following registry subkey.

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\TrustCenter

  8. On the Edit menu, point to New, and then click Dword Value.

  9. Type EnableLogging, and then press ENTER.

  10. In the Details pane, right-click EnableLogging, and then click Modify.

  11. In the Value data box, type 1, and then click OK.

    Note This registry key creates a log file that can be found in the following folder:
    C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\OFFICE\TCDiag

  12. Locate and then select the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Internet

  13. On the Edit menu, point to New, and then click Binary Value.

  14. Type ResumeErrorCodes, and then press ENTER.

  15. In the Details pane, right-click ResumeErrorCodes, and then click Modify.

  16. In the Value data box, type little-endian byte order, and then click OK. For example, if the 800704cf error message is logged in the log file that is mentioned in step 11, type CF 04 07 80 as a value for the ResumeErrorCodes registry entry.

  17. Exit Registry Editor.

Note A little-endian byte order is an order in which the least significant value in the sequence is stored first.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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