Symptoms

A Microsoft Lync 2010 client cannot download the address book file by using a File URL format.

Note The File URL format is also known as a Universal Naming Convention (UNC) path.

Cause

This issue occurs because the early versions of Lync clients do not support UNC download paths. 

Resolution

To resolve this issue, install the following cumulative update:

2571543 Description of the cumulative update package for Lync 2010: July 2011

More Information

For more information about the new address book features in Lync Server 2010, visit the following Microsoft website:

General information about the new address book features in Lync Server 2010For more information about the address book file download service in Office Communications Server 2007 R2, visit the following Microsoft website:

General information about the address book file download service in Office Communications Server 2007 R2

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×