Symptoms

Consider the following scenario:

  • Multiple users use Remote Desktop Protocol (RDP) to connect to a Remote Desktop Services (RDS) server that is running Windows Server 2012. Multiple RDP sessions are then established.

  • Multiple users log on to the same computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012 by using Fast User Switching, and then local sessions establish.

  • They install the same network printer in the RDP or local sessions.

  • One user deletes the printer in a RDP or local session.

In this scenario, other users who installed the printer previously also see that the printer is deleted from their session.

Resolution

To resolve this issue in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2, install update rollup 2975719, or install the hotfix that is described in the "Hotfix information" section.

To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix that is described in the "Hotfix information" section.

Update information

For more information about how to obtain update rollup 2975719, click the following article number to view the article in the Microsoft Knowledge Base:

2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.3.9600.16384

279,040

22-Aug-13

3:04

Not applicable

Dafprintprovider.dll

6.3.9600.17132

188,416

21-May-14

2:44

Not applicable

Findnetprinters.dll

6.3.9600.16384

51,200

22-Aug-13

2:40

Not applicable

Printui.exe

6.3.9600.16384

61,952

22-Aug-13

3:09

Not applicable

Puiapi.dll

6.3.9600.16384

160,256

22-Aug-13

1:53

Not applicable

Puiobj.dll

6.3.9600.16384

294,912

22-Aug-13

2:31

Not applicable

Localspl.dll

6.3.9600.17132

748,032

21-May-14

3:01

Not applicable

Winprint.dll

6.3.9600.16384

31,744

22-Aug-13

2:16

Not applicable

Win32spl.dll

6.3.9600.17132

518,144

21-May-14

3:00

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.3.9600.16384

289,792

22-Aug-13

3:55

x86

Dafprintprovider.dll

6.3.9600.17132

200,192

21-May-14

3:25

x86

Findnetprinters.dll

6.3.9600.16384

54,272

22-Aug-13

3:25

x86

Printui.exe

6.3.9600.16384

62,464

22-Aug-13

4:04

x86

Puiapi.dll

6.3.9600.16384

162,816

22-Aug-13

2:20

x86

Puiobj.dll

6.3.9600.17132

327,680

21-May-14

5:01

x86

Localspl.dll

6.3.9600.17132

836,096

21-May-14

3:41

x86

Winprint.dll

6.3.9600.16384

33,792

22-Aug-13

2:48

x86

Win32spl.dll

6.3.9600.17132

553,984

21-May-14

3:41

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.3.9600.16384

308,736

22-Aug-13

11:22

x64

Dafprintprovider.dll

6.3.9600.17132

263,680

21-May-14

3:26

x64

Findnetprinters.dll

6.3.9600.16384

64,512

22-Aug-13

10:45

x64

Printui.exe

6.3.9600.16384

62,976

22-Aug-13

11:32

x64

Puiapi.dll

6.3.9600.16384

187,392

22-Aug-13

9:12

x64

Puiobj.dll

6.3.9600.17132

437,760

21-May-14

5:36

x64

Localspl.dll

6.3.9600.17132

1,027,072

21-May-14

3:45

x64

Winprint.dll

6.3.9600.16384

44,544

22-Aug-13

9:57

x64

Win32spl.dll

6.3.9600.17132

805,888

21-May-14

3:46

x64

Compstui.dll

6.3.9600.16384

289,792

22-Aug-13

3:55

x86

Dafprintprovider.dll

6.3.9600.17132

200,192

21-May-14

3:25

x86

Findnetprinters.dll

6.3.9600.16384

54,272

22-Aug-13

3:25

x86

Printui.exe

6.3.9600.16384

62,464

22-Aug-13

4:04

x86

Puiapi.dll

6.3.9600.16384

162,816

22-Aug-13

2:20

x86

Puiobj.dll

6.3.9600.17132

327,680

21-May-14

5:01

x86

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.21 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.2.9200.16384

288,768

26-Jul-12

3:18

x86

Dafprintprovider.dll

6.2.9200.21052

45,056

21-May-14

4:05

x86

Findnetprinters.dll

6.2.9200.16384

53,760

26-Jul-12

3:18

x86

Printui.exe

6.2.9200.16384

61,952

26-Jul-12

3:20

x86

Puiapi.dll

6.2.9200.16384

162,304

26-Jul-12

3:19

x86

Puiobj.dll

6.2.9200.16384

339,968

26-Jul-12

3:19

x86

Localspl.dll

6.2.9200.21052

841,216

21-May-14

4:05

x86

Winprint.dll

6.2.9200.20555

32,256

6-Nov-12

4:24

x86

Win32spl.dll

6.2.9200.21052

502,272

21-May-14

4:06

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.2.9200.16384

308,736

26-Jul-12

3:05

x64

Dafprintprovider.dll

6.2.9200.21052

55,808

21-May-14

4:43

x64

Findnetprinters.dll

6.2.9200.16384

66,048

26-Jul-12

3:05

x64

Printui.exe

6.2.9200.16384

62,976

26-Jul-12

3:08

x64

Puiapi.dll

6.2.9200.16384

187,392

26-Jul-12

3:07

x64

Puiobj.dll

6.2.9200.21052

458,240

21-May-14

4:44

x64

Localspl.dll

6.2.9200.21052

1,037,312

21-May-14

4:43

x64

Winprint.dll

6.2.9200.20555

39,936

6-Nov-12

4:25

x64

Win32spl.dll

6.2.9200.21052

733,184

21-May-14

4:45

x64

Compstui.dll

6.2.9200.16384

288,768

26-Jul-12

3:18

x86

Dafprintprovider.dll

6.2.9200.21052

45,056

21-May-14

4:05

x86

Findnetprinters.dll

6.2.9200.16384

53,760

26-Jul-12

3:18

x86

Printui.exe

6.2.9200.16384

61,952

26-Jul-12

3:20

x86

Puiapi.dll

6.2.9200.16384

162,304

26-Jul-12

3:19

x86

Puiobj.dll

6.2.9200.16384

339,968

26-Jul-12

3:19

x86



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property

Value

File name

Arm_2efa0948bec58abd25cf417beffa9ffb_31bf3856ad364e35_6.3.9600.17132_none_39029de3417c543b.manifest

File version

Not applicable

File size

1,445

Date (UTC)

21-May-2014

Time (UTC)

21:12

Platform

Not applicable

File name

Arm_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17132_none_6b2a6af3115c5fe0.manifest

File version

Not applicable

File size

25,052

Date (UTC)

21-May-2014

Time (UTC)

21:12

Platform

Not applicable

File name

Arm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17132_none_c4f1894eae1e2dcf.manifest

File version

Not applicable

File size

5,201

Date (UTC)

21-May-2014

Time (UTC)

21:12

Platform

Not applicable

File name

Arm_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17132_none_ce49660c8c5a18e6.manifest

File version

Not applicable

File size

10,485

Date (UTC)

21-May-2014

Time (UTC)

10:10

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_f4f39f02b0a32ba8dd31766831365527_31bf3856ad364e35_6.3.9600.17132_none_547a69d04457272b.manifest

File version

Not applicable

File size

1,445

Date (UTC)

21-May-2014

Time (UTC)

21:26

Platform

Not applicable

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17132_none_6b27f89b115f411a.manifest

File version

Not applicable

File size

25,052

Date (UTC)

21-May-2014

Time (UTC)

21:26

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17132_none_c4ef16f6ae210f09.manifest

File version

Not applicable

File size

5,204

Date (UTC)

21-May-2014

Time (UTC)

21:26

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17132_none_ce46f3b48c5cfa20.manifest

File version

Not applicable

File size

10,485

Date (UTC)

21-May-2014

Time (UTC)

09:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_15fb0b8f8cb947cb7bbdd5c387170164_31bf3856ad364e35_6.3.9600.17132_none_4f8d27f6b00f2ac5.manifest

File version

Not applicable

File size

1,453

Date (UTC)

21-May-2014

Time (UTC)

21:35

Platform

Not applicable

File name

Amd64_de9f7fe040fff5edc60b2771388dac16_31bf3856ad364e35_6.3.9600.17132_none_66ba1e0589963865.manifest

File version

Not applicable

File size

1,089

Date (UTC)

21-May-2014

Time (UTC)

21:35

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17132_none_c746941ec9bcb250.manifest

File version

Not applicable

File size

25,056

Date (UTC)

21-May-2014

Time (UTC)

21:35

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.3.9600.17132_none_210db27a667e803f.manifest

File version

Not applicable

File size

5,205

Date (UTC)

21-May-2014

Time (UTC)

21:35

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17132_none_2a658f3844ba6b56.manifest

File version

Not applicable

File size

10,489

Date (UTC)

21-May-2014

Time (UTC)

11:54

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.3.9600.17132_none_d19b3e70fe1d744b.manifest

File version

Not applicable

File size

24,310

Date (UTC)

21-May-2014

Time (UTC)

21:35

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.3.9600.17132_none_34ba398a791b2d51.manifest

File version

Not applicable

File size

9,276

Date (UTC)

21-May-2014

Time (UTC)

09:16

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_8d922305ac920705270668aae9f5b5ac_31bf3856ad364e35_6.2.9200.21052_none_36ec60f7448ba585.manifest

File version

Not applicable

File size

1,445

Date (UTC)

21-May-2014

Time (UTC)

16:39

Platform

Not applicable

File name

X86_c2e58c41c73193b9eb3bcff00dd7cd85_31bf3856ad364e35_6.2.9200.21052_none_5a98f4f86697f7f2.manifest

File version

Not applicable

File size

721

Date (UTC)

21-May-2014

Time (UTC)

16:39

Platform

Not applicable

File name

X86_c328afa48d2ddab3786cf755acfd9f08_31bf3856ad364e35_6.2.9200.21052_none_536a07c7f007cadc.manifest

File version

Not applicable

File size

1,080

Date (UTC)

21-May-2014

Time (UTC)

16:39

Platform

Not applicable

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21052_none_d3a7391be05a4dfb.manifest

File version

Not applicable

File size

24,890

Date (UTC)

21-May-2014

Time (UTC)

16:39

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21052_none_2d6e57777d1c1bea.manifest

File version

Not applicable

File size

5,204

Date (UTC)

21-May-2014

Time (UTC)

16:39

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21052_none_36c634355b580701.manifest

File version

Not applicable

File size

10,485

Date (UTC)

21-May-2014

Time (UTC)

05:20

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_2d586352cfaff722f33cf057daee467a_31bf3856ad364e35_6.2.9200.21052_none_59f2f5aaf8065e5c.manifest

File version

Not applicable

File size

1,089

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_496220e6f12baa88753a857a5d8df691_31bf3856ad364e35_6.2.9200.21052_none_6c08d85745ceed93.manifest

File version

Not applicable

File size

1,450

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_a1d804de0ada074e35756a730fd981d1_31bf3856ad364e35_6.2.9200.21052_none_9120b437e9f05abd.manifest

File version

Not applicable

File size

1,453

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_c90d6afc9c59668f8a1d2c2f3a609909_31bf3856ad364e35_6.2.9200.21052_none_45cd21d938e0ce78.manifest

File version

Not applicable

File size

1,092

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21052_none_2fc5d49f98b7bf31.manifest

File version

Not applicable

File size

24,894

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21052_none_898cf2fb35798d20.manifest

File version

Not applicable

File size

5,205

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21052_none_92e4cfb913b57837.manifest

File version

Not applicable

File size

10,489

Date (UTC)

21-May-2014

Time (UTC)

07:35

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21052_none_3a1a7ef1cd18812c.manifest

File version

Not applicable

File size

24,148

Date (UTC)

21-May-2014

Time (UTC)

16:40

Platform

Not applicable

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21052_none_9d397a0b48163a32.manifest

File version

Not applicable

File size

9,276

Date (UTC)

21-May-2014

Time (UTC)

05:20

Platform

Not applicable


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