Symptoms
You have Microsoft Customer Care Framework (CCF) 2009 Service Pack 1 (SP1) installed. In the XML body of the CCF 2009 configuration file, you have a configuration section that contains a tag name that is the same as the name of another configuration section. In this scenario, the other configuration section is not saved when the CCF 2009 configuration file is saved.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must apply this hotfix to a computer that is running Microsoft Customer Care Framework 2009 Service Pack 1 (SP1).
Restart information
You do not have to restart the computer after you apply this hotfix. However, you must restart the Internet Information Services (IIS) service.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Microsoft.ccf.configurationsystem.server.configurationservice.dll |
4.1.1139.5 |
46,976 |
14-Feb-2011 |
13:16 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.