Symptoms

Consider the following scenario:

  • You have a Windows 8.1 laptop.

  • You add a wireless printer to the laptop by using a Web Services for Devices (WSD) port.

  • You start a high-quality print job.

In this scenario, the print job gets canceled automatically.

Cause

This problem occurs because the data that is required to process a high-quality print job is too large to send through all the protocols (SOAP, HTTP, and TCP) that are required of a WSD printer.

Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1To resolve this issue, install the December 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Get the hotfix for Windows 8.1A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wsdmon.dll

6.3.9600.17481

265,728

05-Nov-2014

01:02

x86

Wsdapi.dll

6.3.9600.17481

555,520

05-Nov-2014

01:06

x86

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

13:15

Not applicable

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wsdmon.dll

6.3.9600.17481

309,760

05-Nov-2014

01:14

x64

Wsdapi.dll

6.3.9600.17481

658,432

05-Nov-2014

01:21

x64

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

15:37

Not applicable

Wsdapi.dll

6.3.9600.17481

555,520

05-Nov-2014

01:06

x86

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

13:15

Not applicable

Wsdmon.dll

6.3.9600.17481

265,728

05-Nov-2014

01:02

x86

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wsdmon.dll

6.3.9600.17481

224,256

05-Nov-2014

00:47

Not applicable

Wsdapi.dll

6.3.9600.17481

438,784

05-Nov-2014

00:50

Not applicable

Wsdapi.mof

Not applicable

2,348

18-Jun-2013

15:37

Not applicable

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb3000461~31bf3856ad364e35~x86~~6.3.2.0.mum

File version

Not applicable

File size

1,803

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_2_for_kb3000461~31bf3856ad364e35~x86~~6.3.2.0.mum

File version

Not applicable

File size

1,843

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_for_kb3000461_rtm_gm~31bf3856ad364e35~x86~~6.3.2.0.mum

File version

Not applicable

File size

1,681

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_for_kb3000461_rtm~31bf3856ad364e35~x86~~6.3.2.0.mum

File version

Not applicable

File size

1,692

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

X86_583a8de7aa030e2ef36fcfc5342de172_31bf3856ad364e35_6.3.9600.17481_none_8769f31bd3a3be12.manifest

File version

Not applicable

File size

676

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

X86_a102714f5a291990a7609f6a4f20b722_31bf3856ad364e35_6.3.9600.17481_none_8f3d2e4281b46797.manifest

File version

Not applicable

File size

711

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

X86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.3.9600.17481_none_ab6ff2f4fb35a158.manifest

File version

Not applicable

File size

3,607

Date (UTC)

05-Nov-2014

Time (UTC)

03:23

File name

X86_wsdapi_31bf3856ad364e35_6.3.9600.17481_none_53503b9a68f3001e.manifest

File version

Not applicable

File size

6,493

Date (UTC)

05-Nov-2014

Time (UTC)

03:22

Additional files for all supported x64-based versions of Windows 8.1

File name

Amd64_2bb5a1d4007807ca6ba6bb31298b8750_31bf3856ad364e35_6.3.9600.17481_none_863dd54dea709039.manifest

File version

Not applicable

File size

680

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Amd64_4415e57aec91877fc1dc1831a901cca5_31bf3856ad364e35_6.3.9600.17481_none_771885a348214153.manifest

File version

Not applicable

File size

680

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Amd64_7b9c813112848a1495f6941865e39eb6_31bf3856ad364e35_6.3.9600.17481_none_1d65c67d05f5349c.manifest

File version

Not applicable

File size

715

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Amd64_a102714f5a291990a7609f6a4f20b722_31bf3856ad364e35_6.3.9600.17481_none_eb5bc9c63a11d8cd.manifest

File version

Not applicable

File size

713

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Amd64_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.3.9600.17481_none_078e8e78b393128e.manifest

File version

Not applicable

File size

3,611

Date (UTC)

05-Nov-2014

Time (UTC)

04:01

File name

Amd64_wsdapi_31bf3856ad364e35_6.3.9600.17481_none_af6ed71e21507154.manifest

File version

Not applicable

File size

6,499

Date (UTC)

05-Nov-2014

Time (UTC)

04:02

File name

Package_1_for_kb3000461~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,254

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Package_2_for_kb3000461~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,068

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Package_3_for_kb3000461~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,257

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Package_4_for_kb3000461~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

1,846

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Package_for_kb3000461_rtm_gm~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

2,247

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Package_for_kb3000461_rtm~31bf3856ad364e35~amd64~~6.3.2.0.mum

File version

Not applicable

File size

3,244

Date (UTC)

06-Nov-2014

Time (UTC)

02:27

File name

Wow64_wsdapi_31bf3856ad364e35_6.3.9600.17481_none_b9c3817055b1334f.manifest

File version

Not applicable

File size

6,254

Date (UTC)

05-Nov-2014

Time (UTC)

03:21

File name

X86_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.3.9600.17481_none_ab6ff2f4fb35a158.manifest

File version

Not applicable

File size

3,607

Date (UTC)

05-Nov-2014

Time (UTC)

03:23

Additional files for all supported ARM-based versions of Windows 8.1

File name

Arm_be02e88f882c03cc47209a8ecb1aafa1_31bf3856ad364e35_6.3.9600.17481_none_a4e8efafdd49dd42.manifest

File version

Not applicable

File size

711

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Arm_d71f632fe6201a16248b7d088f3677cd_31bf3856ad364e35_6.3.9600.17481_none_41eef13928872dfa.manifest

File version

Not applicable

File size

676

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Arm_microsoft-windows-p..ting-wsdportmonitor_31bf3856ad364e35_6.3.9600.17481_none_ab72654cfb32c01e.manifest

File version

Not applicable

File size

3,607

Date (UTC)

05-Nov-2014

Time (UTC)

02:22

File name

Arm_wsdapi_31bf3856ad364e35_6.3.9600.17481_none_5352adf268f01ee4.manifest

File version

Not applicable

File size

6,493

Date (UTC)

05-Nov-2014

Time (UTC)

02:23

File name

Package_1_for_kb3000461~31bf3856ad364e35~arm~~6.3.2.0.mum

File version

Not applicable

File size

1,803

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_2_for_kb3000461~31bf3856ad364e35~arm~~6.3.2.0.mum

File version

Not applicable

File size

1,843

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_for_kb3000461_rtm_gm~31bf3856ad364e35~arm~~6.3.2.0.mum

File version

Not applicable

File size

1,681

Date (UTC)

06-Nov-2014

Time (UTC)

02:08

File name

Package_for_kb3000461_rtm~31bf3856ad364e35~arm~~6.3.2.0.mum

File version

Not applicable

File size

1,692

Date (UTC)

06-Nov-2014

Time (UTC)

02:08


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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