Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

Consider the following scenario:

  • You disable the DNS Client service on a Windows 8-based computer.

  • The ActiveX Installer Service feature is enabled on the computer.

  • You use Internet Explorer to browse to a site that requires you to install an ActiveX control.

In this scenario, you are prompted to enter administrator credentials or administrative approval unexpectedly.

Note The behavior is different in Windows 7. The ActiveX Installer Service works correctly if the DNS Client service is disabled in Windows 7.

Cause

This behavior is by design. A new firewall rule introduced in Windows 8 prevents the ActiveX Installer Service from making DNS queries directly when the ActiveX Installer Service cannot rely on the DNS Client service to do the query on its behalf.

Workaround

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, set the following registry subkey. This registry subkey exempts DNS datagrams from the ActiveX Installer Service firewall policy.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\RestrictedServices\Static\System]
"AxInstSV-4"="V2.0|Action=Allow|Dir=Out|RPort=53|Protocol=17|app=%windir%\\System32\\svchost.exe|Svc=AxInstSV|Name=AxInstSV DNS outbound allow|Desc=Allow outbound DNS UDP traffic from AxInstSV|"

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×