Symptoms

Consider the following scenario:

  • You join a computer that is running Windows 7 or Windows Server 2008 R2 to a domain.

  • You create a remote Windows PowerShell session to perform system administration from the computer.

  • You change your user account password.

  • You try to perform system administration by using the Credential Security Support Provider (CredSSP) in the remote PowerShell session.

In this scenario, all remote PowerShell operations fail, and you receive the following error message:

E_ACCESSDENIED

Cause

This issue occurs because the Windows Remote Management (WinRM) service incorrectly caches the old password for your user account after you change the password. Therefore, the old password is used for user credential authentication, and the operation fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for applying this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Winrm.cmd

Not applicable

35

10-Jun-2009

21:40

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:40

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:40

Not applicable

Wsmanhttpconfig.exe

6.1.7600.20753

198,656

13-Jul-2010

05:03

x86

Wsmanmigrationplugin.dll

6.1.7600.20753

248,832

13-Jul-2010

05:08

x86

Wsmauto.dll

6.1.7600.20753

145,920

13-Jul-2010

05:08

x86

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:40

Not applicable

Wsmplpxy.dll

6.1.7600.16385

10,752

14-Jul-2009

01:16

x86

Wsmprovhost.exe

6.1.7600.16385

12,288

14-Jul-2009

01:14

x86

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:40

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:11

x86

Wsmsvc.dll

6.1.7600.20753

1,176,064

13-Jul-2010

05:08

x86

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:40

Not applicable

Wsmwmipl.dll

6.1.7600.20753

213,504

13-Jul-2010

05:08

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winrm.cmd

Not applicable

35

10-Jun-2009

21:00

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:00

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:00

Not applicable

Wsmanhttpconfig.exe

6.1.7600.20753

266,240

13-Jul-2010

05:44

x64

Wsmanmigrationplugin.dll

6.1.7600.20753

346,112

13-Jul-2010

05:52

x64

Wsmauto.dll

6.1.7600.20753

181,248

13-Jul-2010

05:52

x64

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:00

Not applicable

Wsmplpxy.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Wsmprovhost.exe

6.1.7600.16385

13,824

14-Jul-2009

01:39

x64

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:00

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:34

x64

Wsmsvc.dll

6.1.7600.20753

2,019,328

13-Jul-2010

05:52

x64

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:00

Not applicable

Wsmwmipl.dll

6.1.7600.20753

309,760

13-Jul-2010

05:52

x64

Winrm.cmd

Not applicable

35

10-Jun-2009

21:40

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:40

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:40

Not applicable

Wsmanhttpconfig.exe

6.1.7600.20753

198,656

13-Jul-2010

05:03

x86

Wsmanmigrationplugin.dll

6.1.7600.20753

248,832

13-Jul-2010

05:08

x86

Wsmauto.dll

6.1.7600.20753

145,920

13-Jul-2010

05:08

x86

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:40

Not applicable

Wsmplpxy.dll

6.1.7600.16385

10,752

14-Jul-2009

01:16

x86

Wsmprovhost.exe

6.1.7600.16385

12,288

14-Jul-2009

01:14

x86

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:40

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:11

x86

Wsmsvc.dll

6.1.7600.20753

1,176,064

13-Jul-2010

05:08

x86

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:40

Not applicable

Wsmwmipl.dll

6.1.7600.20753

213,504

13-Jul-2010

05:08

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winrm.cmd

Not applicable

35

10-Jun-2009

21:07

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:07

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:07

Not applicable

Wsmanhttpconfig.exe

6.1.7600.20753

517,120

13-Jul-2010

04:26

IA-64

Wsmanmigrationplugin.dll

6.1.7600.20753

671,744

13-Jul-2010

04:32

IA-64

Wsmauto.dll

6.1.7600.20753

392,192

13-Jul-2010

04:32

IA-64

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:06

Not applicable

Wsmplpxy.dll

6.1.7600.16385

21,504

14-Jul-2009

01:50

IA-64

Wsmprovhost.exe

6.1.7600.16385

34,304

14-Jul-2009

01:45

IA-64

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:07

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:43

IA-64

Wsmsvc.dll

6.1.7600.20753

3,575,296

13-Jul-2010

04:32

IA-64

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:07

Not applicable

Wsmwmipl.dll

6.1.7600.20753

611,328

13-Jul-2010

04:32

IA-64

Winrm.cmd

Not applicable

35

10-Jun-2009

21:40

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:40

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:40

Not applicable

Wsmanhttpconfig.exe

6.1.7600.20753

198,656

13-Jul-2010

05:03

x86

Wsmanmigrationplugin.dll

6.1.7600.20753

248,832

13-Jul-2010

05:08

x86

Wsmauto.dll

6.1.7600.20753

145,920

13-Jul-2010

05:08

x86

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:40

Not applicable

Wsmplpxy.dll

6.1.7600.16385

10,752

14-Jul-2009

01:16

x86

Wsmprovhost.exe

6.1.7600.16385

12,288

14-Jul-2009

01:14

x86

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:40

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:11

x86

Wsmsvc.dll

6.1.7600.20753

1,176,064

13-Jul-2010

05:08

x86

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:40

Not applicable

Wsmwmipl.dll

6.1.7600.20753

213,504

13-Jul-2010

05:08

x86

Workaround

To work around this issue, restart the WinRM service.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about WinRM, visit the following Microsoft website:

General information about WinRMFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,661

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

X86_d72931462d8645ce0831aaa30b33810f_31bf3856ad364e35_6.1.7600.20753_none_797a852f6a8eb7ac.manifest

File version

Not applicable

File size

720

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

X86_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20753_none_cae3dd3027627284.manifest

File version

Not applicable

File size

191,904

Date (UTC)

13-Jul-2010

Time (UTC)

13:13

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_f1dc6046387ef69146e317e4395a3088_31bf3856ad364e35_6.1.7600.20753_none_300c7a2ed95854bf.manifest

File version

Not applicable

File size

1,090

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

Amd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20753_none_270278b3dfbfe3ba.manifest

File version

Not applicable

File size

191,908

Date (UTC)

13-Jul-2010

Time (UTC)

13:15

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,893

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

Wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20753_none_315723061420a5b5.manifest

File version

Not applicable

File size

75,910

Date (UTC)

13-Jul-2010

Time (UTC)

13:15

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_a324bbc6e7d7cfeede62e01bb236ccd9_31bf3856ad364e35_6.1.7600.20753_none_1aaffc0a3f78941c.manifest

File version

Not applicable

File size

1,088

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

Ia64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20753_none_cae5812627607b80.manifest

File version

Not applicable

File size

191,906

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

PUpdate.mum

File version

Not applicable

File size

1,690

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

File name

Wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7600.20753_none_315723061420a5b5.manifest

File version

Not applicable

File size

75,910

Date (UTC)

13-Jul-2010

Time (UTC)

13:11

Platform

Not applicable

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