Symptoms

Consider the following scenario:  

  • You have an NTFS volume on a computer that is running Windows 7 or Windows Server 2008 R2.

  • The NTFS volume is affected by a circular reference issue that is caused by metadata corruption.

  • You use an application that opens an affected file by using the file ID, and then the application queries the FileNameInformation class by using the NtQueryInformationFile routine.


In this scenario, the application freezes. To recover from this issue, you have to restart the computer.

Cause

This issue occurs because of a code defect in NTFS. The code defect causes an application to freeze when a circular reference exists in the folder structure.

Note This hotfix only prevents the creation of a circular reference. Therefore, if a volume has experienced this problem, you must run the chkdsk utility to resolve the corruption and to avoid future occurrences.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    17xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.17323

1,210,816

10-Jun-2013

04:56

x86

Ntfs.sys

6.1.7600.21538

1,211,328

10-Jun-2013

07:00

x86

Ntfs.sys

6.1.7601.18179

1,212,352

10-Jun-2013

05:03

x86

Ntfs.sys

6.1.7601.22352

1,213,376

10-Jun-2013

04:58

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.17323

1,652,160

10-Jun-2013

05:41

x64

Ntfs.sys

6.1.7600.21538

1,678,784

10-Jun-2013

05:53

x64

Ntfs.sys

6.1.7601.18179

1,655,232

10-Jun-2013

06:07

x64

Ntfs.sys

6.1.7601.22352

1,685,952

10-Jun-2013

05:15

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.17323

3,548,608

10-Jun-2013

05:51

IA-64

Ntfs.sys

6.1.7600.21538

3,552,704

10-Jun-2013

04:58

IA-64

Ntfs.sys

6.1.7601.18179

3,551,680

10-Jun-2013

04:55

IA-64

Ntfs.sys

6.1.7601.22352

3,557,824

10-Jun-2013

04:19

IA-64


Workaround

To temporarily work around this problem, restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17323_none_a686480c7e106e51.manifest

File version

Not Applicable

File size

14,508

Date (UTC)

10-Jun-2013

Time (UTC)

05:15

Platform

Not Applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21538_none_a70a18439731a5e6.manifest

File version

Not Applicable

File size

14,508

Date (UTC)

10-Jun-2013

Time (UTC)

07:21

Platform

Not Applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18179_none_a83c97327b59fdfc.manifest

File version

Not Applicable

File size

14,508

Date (UTC)

10-Jun-2013

Time (UTC)

05:30

Platform

Not Applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22352_none_a8d4d3b5946db1aa.manifest

File version

Not Applicable

File size

14,508

Date (UTC)

10-Jun-2013

Time (UTC)

05:23

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17323_none_02a4e390366ddf87.manifest

File version

Not Applicable

File size

14,514

Date (UTC)

10-Jun-2013

Time (UTC)

06:28

Platform

Not Applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21538_none_0328b3c74f8f171c.manifest

File version

Not Applicable

File size

14,514

Date (UTC)

10-Jun-2013

Time (UTC)

08:30

Platform

Not Applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18179_none_045b32b633b76f32.manifest

File version

Not Applicable

File size

14,514

Date (UTC)

10-Jun-2013

Time (UTC)

06:36

Platform

Not Applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22352_none_04f36f394ccb22e0.manifest

File version

Not Applicable

File size

14,514

Date (UTC)

10-Jun-2013

Time (UTC)

05:43

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.17323_none_a687ec027e0e774d.manifest

File version

Not Applicable

File size

14,511

Date (UTC)

10-Jun-2013

Time (UTC)

06:20

Platform

Not Applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.21538_none_a70bbc39972faee2.manifest

File version

Not Applicable

File size

14,511

Date (UTC)

10-Jun-2013

Time (UTC)

08:28

Platform

Not Applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18179_none_a83e3b287b5806f8.manifest

File version

Not Applicable

File size

14,511

Date (UTC)

10-Jun-2013

Time (UTC)

06:18

Platform

Not Applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22352_none_a8d677ab946bbaa6.manifest

File version

Not Applicable

File size

14,511

Date (UTC)

10-Jun-2013

Time (UTC)

05:14

Platform

Not Applicable


Need more help?

Expand your skills

EXPLORE TRAINING >

Get new features first

JOIN MICROSOFT INSIDERS >

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×