Symptoms

When trying to install Microsoft Dynamics CRM from the Splash Screen with Internet Explorer 9, the following error occurs: "Microsoft CRM Splash Screen has stopped working"

Cause

This issue has been recognized by Microsoft with the Splash Screen and Internet Explorer 9.

Resolution

The current workaround to launch the Microsoft Dynamics CRM 2011 installĀ is below:

1. Navigate to the location of the serversetup.exe in the install folder underĀ \server\amd64-folder

2. Temporarily uninstall Internet Explorer 9

a. Point to the Start Menu and click Control Panel

b. Click Programs and Features

c. Click View Installed Updates

d. Scroll down under Microsoft Windows and right-click on Windows Internet Explorer 9

e. Choose uninstall




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