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Service Update 40 for Microsoft Dynamics CRM Online 9.1 is now available. This article describes the hotfixes and updates that are included in Service Update 40.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 40 will correspond to version number 40XX. Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.


Update package

Version number

April ‘19 Service Update [40] for Microsoft Dynamics 365 9.1

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 40 resolves the following issues:

Unexpected Behavior

The following list details issues whose resolutions correct actions performed in Dynamics that do not work as intended.

  • Two time zones appeared in the tooltip instead of one when hovering over Datetime fields.

  • Changes made via commands on grid dashboards did not reflect until the user manually refreshed the grid.

  • Records could not be deleted from a subgrid after some navigation was done in the environment.

  • Chart buttons were visible to users with read-only privileges.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

  • The wrong label displayed in the Subject field of a Phone Call entity's out-of-box quick form.

  • Custom views could not be added in Unified Client.*

  • When refreshed, forms displayed on the Web with an inconsistent hybrid of the 8.2 version style and the 9.0 version style.

  • The option to clear control notifications in Unified Client did not function.

  • Records with attachments did not appear in Relevance search results.

  • In some cases, the page will crash to a blank white screen when selecting an element from a Lookup control if user was connected via the iOS app.*

  • Custom entities were not translated in Unified Client when a different language was selected.

  • Users needed additional permissions to make charts in Unified Client.

  • A variety of record types were inaccessible.

  • Filtered editable subgrid results disappeared when any cell value was edited.

  • The wrong characters displayed on the Cancel button when the filter was used on an editable grid.

  • Email addresses and phone numbers could not be copied in the Quick View form when using the Chrome browser.

  • Email of a record did not resolve in the lookup control to an account record.

  • A ribbon icon was missing.

  • Appointment time zones in Dynamics 365 changed to UTC.*

  • Sequence numbers were duplicated when changing the sequence number of rule items to anything other than "1", resulting in data corruption.*

  • Tab ordering jumps to a different control instead of moving to the next CRM form control when the tab key was used after selecting an Optionset using the mouse.

  • Files attached to a meeting in Dynamics 365 could not be downloaded.

  • Email addresses and phone numbers could not be copied in the Quick View form when using the Chrome browser.

  • Columns were not properly aligned when using the Hebrew language pack.

  • Appointments synched using Server-side synchronization (SSS) did not contain line breaks.*

  • Business rules on hidden fields did not function in Unified Client.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

  • Solution import failures occurred as the result of email entities being customized.

  • An error occurred when performing an advanced search in Unified Client.

  • An error occurred when qualifying leads or creating opportunities while running a synchronous workflow to update the business process flow.*

  • Intermittent server failures resulted from the colon (:) character not being encoded as part of function URLs.

  • Copy instance property jobs failed in the process of deleting properties.

  • Activities package imports failed.

  • A SQL trace error occurred for multiple scenarios that affected a number of entities.*

  • A SQL error occurred when performing a RetrieveMultiple operation on an entity with certain characteristics.

Return to Release List

If you have any feedback on the release notes, please provide your thoughts here.

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