Symptoms

This issue occurs even when the size of the backup is very small.

Note A usual backup should complete within several minutes.

Resolution

To fix this issue, we've released a hotfix for Windows 8 or Windows Server 2012.

Note This hotfix improves Hyper-V backup performance.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

There's no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.21xxx

    Windows 8 or Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Vhdmp.sys

6.2.9200.21630

499,016

11-Sep-2015

13:44

x64

x86 Windows 8

File name

File version

File size

Date

Time

Platform

Vhdmp.sys

6.2.9200.21630

370,504

11-Sep-2015

13:53

x86


x64 Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_vhdmp.inf_31bf3856ad364e35_6.2.9200.21630_none_00159e0f6c5a45f9.manifest

File version

Not applicable

File size

2,096

Date (UTC)

11-Sep-2015

Time (UTC)

14:50

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,795

Date (UTC)

11-Sep-2015

Time (UTC)

20:45

Platform

Not applicable

x86 Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,785

Date (UTC)

11-Sep-2015

Time (UTC)

20:45

Platform

Not applicable

File name

X86_vhdmp.inf_31bf3856ad364e35_6.2.9200.21630_none_a3f7028bb3fcd4c3.manifest

File version

Not applicable

File size

2,092

Date (UTC)

11-Sep-2015

Time (UTC)

14:01

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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