This article describes an issue that occurs when an app synchronizes or downloads files in the background in Windows 8.1 or Windows RT 8.1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs when the network connectivity is poor. When this issue occurs, the app cannot resume the downloading or download any other files. The only option for the app to work again is to reinstall the app.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1 and Windows RT 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Windows.networking.backgroundtransfer.dll

6.3.9600.17672

442,880

03-Feb-2015

00:10

x86

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Windows.networking.backgroundtransfer.dll

6.3.9600.17672

608,768

03-Feb-2015

00:10

x64

Windows.networking.backgroundtransfer.dll

6.3.9600.17672

442,880

03-Feb-2015

00:10

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Windows.networking.backgroundtransfer.dll

6.3.9600.17672

398,336

03-Feb-2015

00:15

Not applicable

Additional file information

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_f8fe89e2df80656d0a1d71b2c621ca59_31bf3856ad364e35_6.3.9600.17673_none_14018c88c636f72d.manifest

File version

Not applicable

File size

717

Date (UTC)

05-Feb-2015

Time (UTC)

20:30

Platform

Not applicable

File name

X86_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a08ea8cef989ee36.manifest

File version

Not applicable

File size

1,840

Date (UTC)

04-Feb-2015

Time (UTC)

03:49

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_bed629b4440847d49019a7e4d4471ff8_31bf3856ad364e35_6.3.9600.17673_none_af7eb5f8ca71db8e.manifest

File version

Not applicable

File size

721

Date (UTC)

05-Feb-2015

Time (UTC)

20:31

Platform

Not applicable

File name

Amd64_f8fe89e2df80656d0a1d71b2c621ca59_31bf3856ad364e35_6.3.9600.17673_none_7020280c7e946863.manifest

File version

Not applicable

File size

719

Date (UTC)

05-Feb-2015

Time (UTC)

20:31

Platform

Not applicable

File name

Amd64_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_fcad4452b1e75f6c.manifest

File version

Not applicable

File size

1,842

Date (UTC)

04-Feb-2015

Time (UTC)

17:36

Platform

Not applicable

File name

X86_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a08ea8cef989ee36.manifest

File version

Not applicable

File size

1,840

Date (UTC)

04-Feb-2015

Time (UTC)

03:49

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_75bdec4611d409f15b4e36dbbc13daab_31bf3856ad364e35_6.3.9600.17673_none_85e749f7ecbf7597.manifest

File version

Not applicable

File size

717

Date (UTC)

05-Feb-2015

Time (UTC)

20:30

Platform

Not applicable

File name

Arm_microsoft-windows-n..-backgroundtransfer_31bf3856ad364e35_6.3.9600.17673_none_a0911b26f9870cfc.manifest

File version

Not applicable

File size

1,840

Date (UTC)

04-Feb-2015

Time (UTC)

17:58

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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