Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You customize a Microsoft Management Console (MMC) that has the Group Policy Management Console (GPMC) snap-in.

  • You select any Group Policy object (GPO), and then you click the Settings tab in the details pane.

  • You select another node in the console tree, and then you use the BACKSPACE or arrow keys to perform some operations.

In this scenario, the BACKSPACE or arrow keys do not work. You have to use the mouse to perform operations.

Cause

This issue occurs because the keyboard input is not handled by the correct window component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)


Additionally, you must have Remote Server Administration Tools for Windows 7 installed on the computer that is running Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Gpmc.msc

Not applicable

146,446

10-Jun-2009

21:28

Not applicable

Gpoadmin.dll

6.1.7600.20861

1,292,800

18-Dec-2010

05:27

x86

Gpoadmincustom.dll

6.1.7600.20861

744,960

18-Dec-2010

05:27

x86

Gpmc.msc

Not applicable

146,446

05-Nov-2010

02:01

Not applicable

Gpoadmin.dll

6.1.7601.17514

1,292,800

20-Nov-2010

12:19

x86

Gpoadmincommon.dll

6.1.7601.17514

73,216

20-Nov-2010

12:19

x86

Gpoadmincustom.dll

6.1.7601.21624

744,960

18-Dec-2010

07:57

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Gpmc.msc

Not applicable

146,446

10-Jun-2009

20:46

Not applicable

Gpoadmin.dll

6.1.7600.20861

1,796,096

18-Dec-2010

06:06

x64

Gpoadmincustom.dll

6.1.7600.20861

1,078,784

18-Dec-2010

06:06

x64

Gpmc.msc

Not applicable

146,446

05-Nov-2010

02:02

Not applicable

Gpoadmin.dll

6.1.7601.17514

1,796,096

20-Nov-2010

13:26

x64

Gpoadmincommon.dll

6.1.7601.17514

96,256

20-Nov-2010

13:26

x64

Gpoadmincustom.dll

6.1.7601.21624

1,078,784

18-Dec-2010

08:51

x64

Gpmc.msc

Not applicable

146,446

10-Jun-2009

21:28

Not applicable

Gpoadmin.dll

6.1.7600.20861

1,292,800

18-Dec-2010

05:27

x86

Gpoadmincommon.dll

6.1.7600.16385

73,216

14-Jul-2009

01:15

x86

Gpoadmincustom.dll

6.1.7600.20861

744,960

18-Dec-2010

05:27

x86

Gpmc.msc

Not applicable

146,446

05-Nov-2010

02:01

Not applicable

Gpoadmin.dll

6.1.7601.17514

1,292,800

20-Nov-2010

12:19

x86

Gpoadmincommon.dll

6.1.7601.17514

73,216

20-Nov-2010

12:19

x86

Gpoadmincustom.dll

6.1.7601.21624

744,960

18-Dec-2010

07:57

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Gpmc.msc

Not applicable

146,446

10-Jun-2009

20:51

Not applicable

Gpoadmin.dll

6.1.7600.20861

3,037,184

18-Dec-2010

05:15

IA-64

Gpoadmincustom.dll

6.1.7600.20861

1,847,808

18-Dec-2010

05:15

IA-64

Gpmc.msc

Not applicable

146,446

05-Nov-2010

02:00

Not applicable

Gpoadmin.dll

6.1.7601.17514

3,037,184

20-Nov-2010

10:26

IA-64

Gpoadmincommon.dll

6.1.7601.17514

185,344

20-Nov-2010

10:26

IA-64

Gpoadmincustom.dll

6.1.7601.21624

1,847,808

18-Dec-2010

09:35

IA-64

Gpmc.msc

Not applicable

146,446

10-Jun-2009

21:28

Not applicable

Gpoadmin.dll

6.1.7600.20861

1,292,800

18-Dec-2010

05:27

x86

Gpoadmincommon.dll

6.1.7600.16385

73,216

14-Jul-2009

01:15

x86

Gpoadmincustom.dll

6.1.7600.20861

744,960

18-Dec-2010

05:27

x86

Gpmc.msc

Not applicable

146,446

05-Nov-2010

02:01

Not applicable

Gpoadmin.dll

6.1.7601.17514

1,292,800

20-Nov-2010

12:19

x86

Gpoadmincommon.dll

6.1.7601.17514

73,216

20-Nov-2010

12:19

x86

Gpoadmincustom.dll

6.1.7601.21624

744,960

18-Dec-2010

07:57

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_6b7540d94016101965f6a49b9ca63214_31bf3856ad364e35_6.1.7601.21624_none_c741c1a49b7f047e.manifest

File version

Not applicable

File size

721

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

X86_f3dafaedd9d7b14d83d9582b18e258ec_31bf3856ad364e35_6.1.7600.20861_none_394f510f4faa2f9b.manifest

File version

Not applicable

File size

721

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:47

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:47

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_69d83f7554d9455a9f07abc2b2e2d4af_31bf3856ad364e35_6.1.7601.21624_none_ed5557539310f136.manifest

File version

Not applicable

File size

1,090

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

Amd64_fbd02910a9f7853bd51d22098f88a46a_31bf3856ad364e35_6.1.7600.20861_none_201993ef37d94c58.manifest

File version

Not applicable

File size

1,090

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

Amd64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_12c31fa6e3812782.manifest

File version

Not applicable

File size

118,697

Date (UTC)

20-Dec-2010

Time (UTC)

23:51

Platform

Not applicable

File name

Amd64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_14d7bd3ae0846faf.manifest

File version

Not applicable

File size

118,697

Date (UTC)

20-Dec-2010

Time (UTC)

23:51

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:51

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:51

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_6a1e7817b3fb57a1c2e78a3465c97734_31bf3856ad364e35_6.1.7600.20861_none_e7aa87c09ad2eafa.manifest

File version

Not applicable

File size

1,088

Date (UTC)

20-Dec-2010

Time (UTC)

23:44

Platform

Not applicable

File name

Ia64_b173fe3033de4389baf225da4d43fcd0_31bf3856ad364e35_6.1.7601.21624_none_d7e5c7f5aa1b8234.manifest

File version

Not applicable

File size

1,088

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

Ia64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a628192b21bf48.manifest

File version

Not applicable

File size

118,694

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

Ia64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8bac5ad28250775.manifest

File version

Not applicable

File size

118,694

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

File name

X86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest

File version

Not applicable

File size

118,691

Date (UTC)

20-Dec-2010

Time (UTC)

23:45

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×