Symptoms

Assume that a Windows 7 Service Pack 1 (SP1)-based or a Windows Server 2008 R2 SP1-based computer resumes from sleep or hibernation in an IEEE802.1X authenticated network. In this situation, the computer may not obtain an IP address, and you cannot connect to network.

Cause

This issue occurs because new WMI events are dropped after the WMI event queue for size 0x1000 becomes full. Therefore, the components and services dependent on these new WMI events do not function as expected.

Note Because of the event are dropped, the Wired AutoConfig service (dot3svc) cannot detect a wired network connection. Additionally, the computer does not obtain an IP address.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

13-Apr-2013

05:17

Not applicable

Appid.sys

6.1.7601.22298

50,176

13-Apr-2013

03:31

x86

Appidapi.dll

6.1.7601.22298

50,688

13-Apr-2013

04:55

x86

Appidcertstorecheck.exe

6.1.7601.22298

16,896

13-Apr-2013

03:31

x86

Appidpolicyconverter.exe

6.1.7601.22298

97,792

13-Apr-2013

03:31

x86

Appidsvc.dll

6.1.7601.22298

29,696

13-Apr-2013

03:31

x86

Csrsrv.dll

6.1.7601.22298

38,912

13-Apr-2013

04:56

x86

Ntkrnlpa.exe

6.1.7601.22298

3,972,456

13-Apr-2013

05:03

Not applicable

Ntoskrnl.exe

6.1.7601.22298

3,916,648

13-Apr-2013

05:03

Not applicable

Smss.exe

6.1.7601.22298

69,632

13-Apr-2013

03:03

x86

Smss.exe

6.1.7601.22298

69,632

13-Apr-2013

03:03

x86

For all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

13-Apr-2013

05:42

Not applicable

Appid.sys

6.1.7601.22298

61,440

13-Apr-2013

03:39

x64

Appidapi.dll

6.1.7601.22298

58,368

13-Apr-2013

05:18

x64

Appidcertstorecheck.exe

6.1.7601.22298

17,920

13-Apr-2013

03:39

x64

Appidpolicyconverter.exe

6.1.7601.22298

148,480

13-Apr-2013

03:40

x64

Appidsvc.dll

6.1.7601.22298

34,304

13-Apr-2013

05:18

x64

Csrsrv.dll

6.1.7601.22298

43,520

13-Apr-2013

05:19

x64

Ntoskrnl.exe

6.1.7601.22298

5,553,512

13-Apr-2013

05:27

x64

Smss.exe

6.1.7601.22298

112,640

13-Apr-2013

02:59

x64

Smss.exe

6.1.7601.22298

112,640

13-Apr-2013

02:59

x64

Appidapi.dll

6.1.7601.22298

50,688

13-Apr-2013

04:55

x86

Apisetschema.dll

6.1.7601.22298

6,656

13-Apr-2013

04:55

x86

Apisetschema.dll

6.1.7601.22298

6,656

13-Apr-2013

04:55

x86

Ntkrnlpa.exe

6.1.7601.22298

3,972,456

13-Apr-2013

05:03

Not applicable

Ntoskrnl.exe

6.1.7601.22298

3,916,648

13-Apr-2013

05:03

Not applicable

For all supported IA64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

File version

File size

Date

Time

Platform

Appid-ppdlic.xrm-ms

Not applicable

3,013

13-Apr-2013

04:56

Not applicable

Appid.sys

6.1.7601.22298

131,072

13-Apr-2013

03:19

IA-64

Appidapi.dll

6.1.7601.22298

116,736

13-Apr-2013

04:33

IA-64

Appidcertstorecheck.exe

6.1.7601.22298

39,424

13-Apr-2013

03:19

IA-64

Appidpolicyconverter.exe

6.1.7601.22298

282,624

13-Apr-2013

03:19

IA-64

Appidsvc.dll

6.1.7601.22298

74,240

13-Apr-2013

04:33

IA-64

Csrsrv.dll

6.1.7601.22298

94,720

13-Apr-2013

04:34

IA-64

Ntoskrnl.exe

6.1.7601.22298

11,124,584

13-Apr-2013

04:42

IA-64

Smss.exe

6.1.7601.22298

207,872

13-Apr-2013

02:37

IA-64

Appidapi.dll

6.1.7601.22298

50,688

13-Apr-2013

04:55

x86

Apisetschema.dll

6.1.7601.22298

6,656

13-Apr-2013

04:55

x86

Ntkrnlpa.exe

6.1.7601.22298

3,972,456

13-Apr-2013

05:03

Not applicable

Ntoskrnl.exe

6.1.7601.22298

3,916,648

13-Apr-2013

05:03

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional files for all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

X86_10b1537b1a02e185d1565d0e995d1ba0_31bf3856ad364e35_6.1.7601.22298_none_6f87c6446122376a.manifest

File version

Not applicable

File size

1,034

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_422920207390981d5e8bf748574057a6_31bf3856ad364e35_6.1.7601.22298_none_b1bb99f97efbd1f3.manifest

File version

Not applicable

File size

693

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_4b02b719e4f542103529988b6ee9031d_31bf3856ad364e35_6.1.7601.22298_none_ce067ad3b6934f90.manifest

File version

Not applicable

File size

692

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_608a837a56b1a7c921413725392bf079_31bf3856ad364e35_7.1.7601.22298_none_ccb180c28d434eef.manifest

File version

Not applicable

File size

692

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_9bbc9925af7b91f7be626170dd4861dd_31bf3856ad364e35_6.1.7601.22298_none_126ee63f0471a3f7.manifest

File version

Not applicable

File size

697

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_f44ea5826f4219cd9ca98296631f17f4_31bf3856ad364e35_6.1.7601.22298_none_bfad25afbe5869ca.manifest

File version

Not applicable

File size

694

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

X86_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_598a7a6a29c46ec4.manifest

File version

Not applicable

File size

15,313

Date (UTC)

13-Apr-2013

Time (UTC)

05:25

Platform

Not applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_cbc5a1241cfac487.manifest

File version

Not applicable

File size

2,513

Date (UTC)

13-Apr-2013

Time (UTC)

05:32

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Apr-2013

Time (UTC)

05:33

Platform

Not applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_ae79121b90cec278.manifest

File version

Not applicable

File size

27,700

Date (UTC)

15-Apr-2013

Time (UTC)

15:33

Platform

Not applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_9fe98e611bb56b47.manifest

File version

Not applicable

File size

27,734

Date (UTC)

15-Apr-2013

Time (UTC)

15:33

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

Amd64_11470a2522ed53034e2d5720041c4a12_31bf3856ad364e35_7.1.7601.22298_none_e25b9ace607a7d56.manifest

File version

Not applicable

File size

1,034

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_26a36fa4ce6f96c343e85a58b0fe3e4e_31bf3856ad364e35_6.1.7601.22298_none_24610925f5df2652.manifest

File version

Not applicable

File size

698

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_2b96b139f7345e54efbcbb2d4664b5c3_31bf3856ad364e35_6.1.7601.22298_none_e73f886b8ba0498f.manifest

File version

Not applicable

File size

1,036

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_2ead942a5671f784102882dcd03a716c_31bf3856ad364e35_6.1.7601.22298_none_fefc6023cd74f0fe.manifest

File version

Not applicable

File size

701

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_4069cc6a8c19cce90b838626a06847b8_31bf3856ad364e35_6.1.7601.22298_none_8a3b25505808ba71.manifest

File version

Not applicable

File size

1,038

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_7b81c461ed630cb4a04d5e78e3c71788_31bf3856ad364e35_6.1.7601.22298_none_b17b3e16864834be.manifest

File version

Not applicable

File size

698

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_8e83f96cb27703c409d663ac0c85b702_31bf3856ad364e35_6.1.7601.22298_none_236a0332e026cf0e.manifest

File version

Not applicable

File size

1,034

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_d183465911cfc94e4e8f85089a114cf4_31bf3856ad364e35_6.1.7601.22298_none_4d8b388839b2348c.manifest

File version

Not applicable

File size

1,377

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_e25412fa9bd84186c96c408da481ba1f_31bf3856ad364e35_6.1.7601.22298_none_710ddf1f7f699e22.manifest

File version

Not applicable

File size

696

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_f80459adc5d7cb09f0c4a7044ff25ba3_31bf3856ad364e35_6.1.7601.22298_none_0b5624b1abc97463.manifest

File version

Not applicable

File size

1,042

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_b5a915ede221dffa.manifest

File version

Not applicable

File size

15,317

Date (UTC)

13-Apr-2013

Time (UTC)

05:51

Platform

Not applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_27e43ca7d55835bd.manifest

File version

Not applicable

File size

2,515

Date (UTC)

13-Apr-2013

Time (UTC)

05:56

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_ca8d6742e41da65c.manifest

File version

Not applicable

File size

15,291

Date (UTC)

13-Apr-2013

Time (UTC)

05:59

Platform

Not applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_0a97ad9f492c33ae.manifest

File version

Not applicable

File size

28,015

Date (UTC)

15-Apr-2013

Time (UTC)

15:36

Platform

Not applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_fc0829e4d412dc7d.manifest

File version

Not applicable

File size

28,049

Date (UTC)

15-Apr-2013

Time (UTC)

15:36

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_bffdc0401682a1f5.manifest

File version

Not applicable

File size

3,356

Date (UTC)

13-Apr-2013

Time (UTC)

05:12

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_3238e6fa09b8f7b8.manifest

File version

Not applicable

File size

1,136

Date (UTC)

13-Apr-2013

Time (UTC)

05:12

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_14ec57f17d8cf5a9.manifest

File version

Not applicable

File size

8,429

Date (UTC)

13-Apr-2013

Time (UTC)

05:13

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_7.1.7601.22298_none_065cd43708739e78.manifest

File version

Not applicable

File size

8,429

Date (UTC)

13-Apr-2013

Time (UTC)

05:13

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Apr-2013

Time (UTC)

05:33

Platform

Not applicable

Additional files for all supported IA64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

Ia64_2793fa830e109f062f0691e0d2c63293_31bf3856ad364e35_6.1.7601.22298_none_8dd5566839d3433c.manifest

File version

Not applicable

File size

1,717

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

Ia64_d4542051f69da709f7effb5e359d68d8_31bf3856ad364e35_6.1.7601.22298_none_79bbcd306c45a3c7.manifest

File version

Not applicable

File size

1,032

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

Ia64_ea2f082346531e4beccfce9ed296f53e_31bf3856ad364e35_6.1.7601.22298_none_674f37070818c98b.manifest

File version

Not applicable

File size

1,036

Date (UTC)

15-Apr-2013

Time (UTC)

15:29

Platform

Not applicable

File name

Ia64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_598c1e6029c277c0.manifest

File version

Not applicable

File size

15,315

Date (UTC)

13-Apr-2013

Time (UTC)

05:15

Platform

Not applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_cbc7451a1cf8cd83.manifest

File version

Not applicable

File size

2,514

Date (UTC)

13-Apr-2013

Time (UTC)

05:18

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e706fb52bbe3e22.manifest

File version

Not applicable

File size

15,289

Date (UTC)

13-Apr-2013

Time (UTC)

05:19

Platform

Not applicable

File name

Ia64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_ae7ab61190cccb74.manifest

File version

Not applicable

File size

28,011

Date (UTC)

15-Apr-2013

Time (UTC)

15:30

Platform

Not applicable

File name

Wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.22298_none_bffdc0401682a1f5.manifest

File version

Not applicable

File size

3,356

Date (UTC)

13-Apr-2013

Time (UTC)

05:12

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.1.7601.22298_none_3238e6fa09b8f7b8.manifest

File version

Not applicable

File size

1,136

Date (UTC)

13-Apr-2013

Time (UTC)

05:12

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.1.7601.22298_none_14ec57f17d8cf5a9.manifest

File version

Not applicable

File size

8,429

Date (UTC)

13-Apr-2013

Time (UTC)

05:13

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22298_none_6e6ecbbf2bc03526.manifest

File version

Not applicable

File size

16,151

Date (UTC)

13-Apr-2013

Time (UTC)

05:33

Platform

Not applicable


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