SYMPTOMS

From the Microsoft Dynamics GP menu, point to Tools and then click Integrate, one of the following conditions is true:

The options for Integration Manager or Run Integration are greyed out and are not available to click

-Clicking the option to start Integration Manager does not start Integration manager


CAUSE



RESOLUTION



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RESOLUTION 1:
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Verify Integration Manager is installed and able to be used without any registration errors, using one of the methods below:



Method 1: ClickStart , point to All Programs , point to Microsoft Dynamics GP , point to Integration Manager , and then click Integration Manager. (If Integration Manager is not listed, go to Method 2.)



Method 2: If Integration Manager is not listed in Method 1, locate the Microsoft.Dynamics.GP.IntegrationManager.exe to start Integration Manager from the following location for example:


Microsoft Dynamics GP 2010
C:\Program Files \Microsoft Dynamics\Integration Manager 11\Microsoft.Dynamics.GP.IntegrationManager.exe

Microsoft Dynamics GP 10.0
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.exe



Method 3: If Integration Manager is not installed:

To resolve this issue, install Integration Manager in Microsoft Dynamics GP. To do this, use the following method:

Run setup.exe on the Microsoft Dynamics GP installation CD. Select to install Integration Manager under Additional Products.



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RESOLUTION 2:
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If the Integration Manager or Run Integration menu options are grayed out, verify the registration keys are entered correctly in Integration Manager:


Verify the registration keys from CustomerSource:

https://mbs.microsoft.com/customersource


To verify registration keys in Integration Manager:

1. Click Start , point to All Programs , point to Microsoft Dynamics GP , point to Integration Manager , and then click Integration Manager. Click Tools and then select Registration.


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RESOLUTION 3:
-------------------

If the Integration Manager or Run Integration menu options are grayed out, verify the registration keys are entered correctly in Microsoft Dynamics GP:


Verify the registration keys from CustomerSource:

https://mbs.microsoft.com/customersource


To verify registration keys in Microsoft Dynamics GP:

1. Click Tools under Microsoft Dynamics GP, point to Setup, point to System, and click Registration.
2. Mark the box next to Integration Site Enabler if it is not marked.
3. Click OK when finished

If you do not see Integration Site Enabler in the list of modules, you may not be registered for it.

Note: If you are registered for the Integration Manager Conversion Package, see Resolution 4.

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RESOLUTION 4:
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This problem occurs because the Tools menu options: Integration Manager or Run Integration are unavailable with the "Integration Manager Conversion" package. 


To resolve this problem and to create new integrations or to edit an existing integration, use one of the following methods.

Method 1: ClickStart , point to All Programs , point to Microsoft Dynamics GP , point to Integration Manager , and then click Integration Manager.

Method 2: If Integration Manager is not listed in Method 1, Locate the Microsoft.Dynamics.GP.IntegrationManager.exe to start Integration Manager from the following location for example:


Microsoft Dynamics GP 2010
C:\Program Files \Microsoft Dynamics\Integration Manager 11\Microsoft.Dynamics.GP.IntegrationManager.exe

Microsoft Dynamics GP 10.0
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.exe


Method 3: In order to access Integration Manager Conversions from within Microsoft Dynamics GP, you can create a shortcut in the Navigation area or use the shortcut created in the Start Menu.

To create a shortcut in the Navigation Area, follow these steps:

1. Right-click the upper-left section of the navigation area:

2. Select Add, and then click Add External Shortcut.

3. Click Browse and locate Microsoft.Dynamics.GP.IntegrationManager.exe, that can be found in the following default locations:

Microsoft Dynamics GP 2010:
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.exe

Microsoft Dynamics GP 10.0:
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.exe

4. Click Add and then click Done.You will now be able to start Integration Manager on the Shortcut Menu in Microsoft Dynamics GP.

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RESOLUTION 5:
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Verify the user has security to Integration Site Enabler:
To create a Security Task within Microsoft Dynamics GP, follow these steps: 

1. On the Microsoft Dynamics GP menu, click Tools, point to Setup, point to System , and then click Security Tasks .

2. In the Security Task Setup window, specify the following settings:
• Product : Microsoft Dynamics GP
• Type : Microsoft Dynamics GP Import
• Series : Integration Site Enabler
• Category : Select the appropriate category (for example, select Other or System )

3. Click to select the Integration Site Enabler check box in the Access List area.


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RESOLUTION 6:
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Next, make sure Integration Manager appears in the Dynamics.set file. Open the Dynamics.set file and see if Integration manager is in there. If it is not proceed with the following. 

To resolve this issue, perform the following steps:
1.  Copy the IM.cnk file from the following folder: 
• For Integration Manager 2010: C:\Program Files\Common Files\Integration Manager 11  
• For Integration Manager 10.0: C :\Program Files\Common Files\Integration Manager 10 
 
2.  Paste the IM.cnk file into the following folder:  
• For Microsoft Dynamics GP 2010: C:\Program Files\Microsoft Dynamics\GP2010  
• For Microsoft Dynamics GP 10.0: C:\Program Files\Microsoft Dynamics\GP 10
Note , if you did not install to the default location, you will need to paste this file in your Dynamics GP code folder. 
 
3.  Start Microsoft Dynamics GP.  
4. Click Yes to include new code.
5.  Start Integration Manager.  
6.  Run your integration.  

Once you open start Microsoft Dynamics GP it will ask to add new packages when it first starts, click OK past that screen and let it verify Integration Manager's installation. (If you do not have this IM.cnk file anywhere on your computer, copy it from another computer.)


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RESOLUTION 7:
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1.    Open the Dex.ini file in notepad. This file is found in the following default locations for example:

Microsoft Dynamics GP 2010:
C:\Program Files \Microsoft Dynamics\GP2010\Data

Microsoft Dynamics GP 10.0:
C:\Program Files \Microsoft Dynamics\GP10\Data


2.    Verify that the following lines exist:
IMPath=
IMExecPath=

The lines will point to:

Microsoft Dynamics GP 2010
C:\Program Files \Microsoft Dynamics\Integration Manager 11\Microsoft.Dynamics.GP.IntegrationManager.exe
C:\Program Files \Microsoft Dynamics\Integration Manager 11\Microsoft.Dynamics.GP.IntegrationManager.IMRun.exe

Microsoft Dynamics GP 10.0
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.exe
C:\Program Files\Microsoft Dynamics\Integration Manager 10\Microsoft.Dynamics.GP.IntegrationManager.IMRun.exe


If you are still encountering the issue, perform a search for the Microsoft.Dynamics.GP.IntegrationManager.exe on your workstation. You will need to change the path in your dex.ini to match the location of where your Microsoft.Dynamics.GP.IntegrationManager.exe and Microsoft.Dynamics.GP.IntegrationManager.IMRun.exe files are located. 

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