Note: If you're a Microsoft 365 customer see Account Privacy Settings.

When setting up Microsoft Office, you can give Microsoft Office permission to download a file that enables Microsoft to diagnose system problems. You can enable or disable this setting at any time in the Trust Center of any Microsoft Office program, and the changes apply to all Office programs.

  1. Click the File tab.

  2. Click Options.

  3. Click Trust Center, click Trust Center Settings, and then click Privacy Options.

  4. Select or clear the Download a file periodically that helps determine system problems check box.

  5. If you enabled the option, wait about a week to allow the file to be downloaded.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.