Symptoms

Assume that the IsAliveInterval registry entry and/or the LooksAliveInterval registry entry are set to 0xffffffff in a Windows Server 2012-based or Windows Server 2008 R2 Service Pack 1 (SP1)-based failover cluster. In this situation, checks that call the IsAlive method and/or the LooksAlive method are executed every minute.

Notes

  • The expected behavior is the checks are executed based on the resource default settings.

  • The IsAliveInterval registry entry and the LooksAliveInterval registry entry are usually set to 0xffffffff after you perform one of the following operations:

    • You select the Run this resource in a separate Resource Monitor check box under the Advanced Policies tab in the Resource Property dialog box.

    • You use the Use this time period setting to check intervals instead of the Use standard time period for the resource type setting under the Advanced Policies tab in the Resource Property dialog box.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920  0.21xxx

    Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.2.9200.21214

7,292,928

23-Aug-2014

07:38

x64

Rhs.exe

6.2.9200.21214

771,072

23-Aug-2014

07:38

x64

Rhs.exe

6.2.9200.21214

590,336

23-Aug-2014

05:43

x86

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.22410

4,624,896

01-Aug-2013

08:08

x64

Cluswmi.dll

6.1.7601.22410

542,208

01-Aug-2013

09:14

x64

Cluswmi.mof

Not applicable

76,752

01-Aug-2013

05:53

Not applicable

Cluswmiuninstall.mof

Not applicable

176

01-Aug-2013

05:53

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

189,432

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

09:14

Not applicable

Cluswmi.mfl

Not applicable

184,392

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

189,752

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

185,438

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

130,276

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

193,198

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:18

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

10:17

Not applicable

Rhs.exe

6.1.7601.22410

665,600

01-Aug-2013

08:03

x64

Rhs.exe

6.1.7601.22410

492,032

01-Aug-2013

07:47

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.22410

7,788,544

01-Aug-2013

07:43

IA-64

Cluswmi.dll

6.1.7601.22410

886,784

01-Aug-2013

08:23

IA-64

Cluswmi.mof

Not applicable

76,752

01-Aug-2013

05:43

Not applicable

Cluswmiuninstall.mof

Not applicable

176

01-Aug-2013

05:43

Not applicable

Cluswmi.mfl

Not applicable

189,432

01-Aug-2013

09:52

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

08:23

Not applicable

Cluswmi.mfl

Not applicable

189,752

01-Aug-2013

09:54

Not applicable

Cluswmi.mfl

Not applicable

130,276

01-Aug-2013

09:52

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

09:53

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

09:52

Not applicable

Cluswmi.mfl

Not applicable

173,684

01-Aug-2013

09:54

Not applicable

Rhs.exe

6.1.7601.22410

984,064

01-Aug-2013

07:34

IA-64

Rhs.exe

6.1.7601.22410

492,032

01-Aug-2013

07:47

x86


Workaround

To work around this issue, change the value of IsAlivePollInterval and LooksAlivePollInterval. To do this, follow these steps based on your operating system.

For Windows Server 2012

  1. Run Windows PowerShell as an administrator.

  2. Check the resource by running the following command:

    Get-ClusterResource Resource Name

  3. Check the IsAlivePollInterval and LooksAlivePollInterval values of the resource by running the following command:

    Get-ClusterResourceType Resource Type | fl Name,IsAlivePollInterval,LooksAlivePollInterval

  4. Change the IsAlivePollInterval and LooksAlivePollInterval values of the resource according to step 3 value. To do this, run one of the following command:

    • (Get-ClusterResource Resource Name).IsAlivePollInterval=new Value

    • (Get-ClusterResource Resource Name).LooksAlivePollInterval=new Value

For Windows Server 2008 R2

  1. Run a command prompt as an administrator.

  2. Check the resource by running the following command:

    cluster.exe res Resource Name /prop:type

  3. Check the IsAlivePollInterval and LooksAlivePollInterval values of the resource by running the following command:

    cluster.exe restype Resource Type /prop:IsAlivePollInterval,LooksAlivePollInterval

  4. Change the IsAlivePollInterval and LooksAlivePollInterval values of the resource according to step 3 value. To do this, run one of the following command:

    • Cluster.exe res Resource Name /prop IsAlivePollInterval=new Value

    • Cluster.exe res Resource Name /prop LooksAlivePollInterval=new Value


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File property

Value

File name

Amd64_2049bf478763f14e1406cb169c5d5191_31bf3856ad364e35_6.2.9200.21214_none_c7f6727a55e56cda.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_2238832768a29dd805718b13d206ab5f_31bf3856ad364e35_6.2.9200.21214_none_a40af06b7545e7b2.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_26d5492bc09868b80feb021e8a2b64f5_31bf3856ad364e35_6.2.9200.21214_none_c4098f36e421c19b.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_27646749d12c7e93d4d8052f0bdd4130_31bf3856ad364e35_6.2.9200.21214_none_281718016af13b8a.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_3a83cabd8da56fcbf2be3626935680ac_31bf3856ad364e35_6.2.9200.21214_none_6c21ca44e72dd715.manifest

File version

Not applicable

File size

715

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_3d2b5e692851cf5593d3037e1cd64b2f_31bf3856ad364e35_6.2.9200.21214_none_c8d4dc03cdecca31.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_3ef7c9942b46bd80352eb37d69fae96e_31bf3856ad364e35_6.2.9200.21214_none_c4a9406fc29a50ac.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_5d26f8b5412bf9ced81a2177f27999bf_31bf3856ad364e35_6.2.9200.21214_none_c8a3a8541dd375b3.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_725f2f118f352c29314e84d8a253868d_31bf3856ad364e35_6.2.9200.21214_none_c08d140e970d91fc.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_7e591cee0166ca25901ae2503107f316_31bf3856ad364e35_6.2.9200.21214_none_98252433a0fb821e.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_971868c0db0eff7b53af8a43910dd04a_31bf3856ad364e35_6.2.9200.21214_none_55efb6a797332254.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_a2ca6907e08924a5688fc26332fdd539_31bf3856ad364e35_6.2.9200.21214_none_e3bb6f330f61cc4b.manifest

File version

Not applicable

File size

715

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_ad3afb0c861f829714507fe39adc5eab_31bf3856ad364e35_6.2.9200.21214_none_ee555c459b43be4c.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_b961cc14a057c0afbf0e2de0854fe965_31bf3856ad364e35_6.2.9200.21214_none_e845c971cb0620a2.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_eabd1e95aa882a9815dfcf03062342c3_31bf3856ad364e35_6.2.9200.21214_none_5d8b88a52fee779f.manifest

File version

Not applicable

File size

723

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_fdbdd3aecf3cd19a02aac02b3dda754e_31bf3856ad364e35_6.2.9200.21214_none_e4a24677e2510fb9.manifest

File version

Not applicable

File size

1,064

Date (UTC)

26-Aug-2014

Time (UTC)

19:03

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21214_none_1360825d4434ff1d.manifest

File version

Not applicable

File size

10,086

Date (UTC)

23-Aug-2014

Time (UTC)

10:14

Platform

Not applicable

File name

Amd64_microsoft-windows-failovercluster-rhs_31bf3856ad364e35_6.2.9200.21214_none_8bf1c76a721e5c1d.manifest

File version

Not applicable

File size

2,483

Date (UTC)

23-Aug-2014

Time (UTC)

10:14

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21214_none_1db52caf7895c118.manifest

File version

Not applicable

File size

6,868

Date (UTC)

23-Aug-2014

Time (UTC)

08:09

Platform

Not applicable

File name

Wow64_microsoft-windows-failovercluster-rhs_31bf3856ad364e35_6.2.9200.21214_none_964671bca67f1e18.manifest

File version

Not applicable

File size

2,476

Date (UTC)

23-Aug-2014

Time (UTC)

08:09

Platform

Not applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Amd64_01ba84ee0039832488bd7dc91f31ea64_31bf3856ad364e35_6.1.7601.22410_none_13d355377431d770.manifest

File version

Not applicable

File size

715

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_040544fa6932f6bc7e00aedb3dda8eab_31bf3856ad364e35_6.1.7601.22410_none_e835e5aec23789da.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_0a5f243a3fab92a400b7df3d568604f5_31bf3856ad364e35_6.1.7601.22410_none_d577549346430cf5.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_0cf5a697b0099e9cbc08b7a0568a56cb_31bf3856ad364e35_6.1.7601.22410_none_2c06a64611b022de.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_107c1cbc3ab8866f238fb1ba80090960_31bf3856ad364e35_6.1.7601.22410_none_befd2a38205bc870.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_12e449f9f46953a97367540178784867_31bf3856ad364e35_6.1.7601.22410_none_a53a93377a8e24c0.manifest

File version

Not applicable

File size

711

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_1c7ad82e069797398f3be2f5d11274e4_31bf3856ad364e35_6.1.7601.22410_none_4d12803ec72732f5.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_1fe456af7e9b53f8fab9a39446020794_31bf3856ad364e35_6.1.7601.22410_none_a85aeb88cd38c5e1.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_21354b95036747288ee16bffc51ebed5_31bf3856ad364e35_6.1.7601.22410_none_88fa621504258d34.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_226fea98adc73aa023931b860752b020_31bf3856ad364e35_6.1.7601.22410_none_ccedcd67e4c05212.manifest

File version

Not applicable

File size

728

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_26c14b358a727b0ac302b5e711cc38d2_31bf3856ad364e35_6.1.7601.22410_none_771efdae038fb7b1.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_2b54e2665d4f47377ac648f3083da2b6_31bf3856ad364e35_6.1.7601.22410_none_7c99590576066971.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_385113115b7ef3adf70ac3fd35a9cdbf_31bf3856ad364e35_6.1.7601.22410_none_0d3826d3a391f1f2.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_47aa8a33abdbf7daf8744f3f51552f29_31bf3856ad364e35_6.1.7601.22410_none_42bf568b74c353ef.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_4de1bebbd23edef3e16bafb364d15617_31bf3856ad364e35_6.1.7601.22410_none_8a1cd3a45a2dd25c.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_4fa65c5b933e3f91ca2ef7f7221ae9e7_31bf3856ad364e35_6.1.7601.22410_none_096f0854be2968df.manifest

File version

Not applicable

File size

711

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_603a54286b7e868b87fcbca27d23ec1a_31bf3856ad364e35_6.1.7601.22410_none_898fa18280d158e6.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

Not applicable

File name

Amd64_611038e65ea547afdc503ffce87d978c_31bf3856ad364e35_6.1.7601.22410_none_37bea3930eccb1f4.manifest

File version

Not applicable

File size

723

Date (UTC)

01-Aug-2013

Time (UTC)

13:38

Platform

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