This article describes an issue that occurs when you wake up a computer from sleep (state S3) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

When this issue occurs, you may not see any crash information on the screen because this issue may occur before the graphics adapter is initialized.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.18xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Pci.sys

6.3.9600.18087

189,280

09-Oct-2015

21:27

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.3.9600.18086

62,296

09-Oct-2015

21:16

x64

Isapnp.sys

6.3.9600.18086

21,848

09-Oct-2015

21:16

x64

Msisadrv.sys

6.3.9600.18086

17,232

09-Oct-2015

21:16

x64

Nv_agp.sys

6.3.9600.18086

124,760

09-Oct-2015

21:16

x64

Pci.sys

6.3.9600.18087

274,264

09-Oct-2015

21:16

x64

Uliagpkx.sys

6.3.9600.18086

65,872

09-Oct-2015

21:16

x64

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.3.9600.18086

55,640

09-Oct-2015

21:21

x86

Amdagp.sys

6.3.9600.18086

55,632

09-Oct-2015

21:21

x86

Isapnp.sys

6.3.9600.18086

47,960

09-Oct-2015

21:21

x86

Msisadrv.sys

6.3.9600.18086

15,184

09-Oct-2015

21:21

x86

Nv_agp.sys

6.3.9600.18086

107,344

09-Oct-2015

21:21

x86

Pci.sys

6.3.9600.18087

209,232

09-Oct-2015

21:21

x86

Sisagp.sys

6.3.9600.18086

54,104

09-Oct-2015

21:21

x86

Uliagpkx.sys

6.3.9600.18086

59,224

09-Oct-2015

21:21

x86

Viaagp.sys

6.3.9600.18086

56,152

09-Oct-2015

21:21

x86


Windows RT 8.1

File property

Value

File name

Arm_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_4eb7f1b6da451550.manifest

File version

Not applicable

File size

2,099

Date (UTC)

09-Oct-2015

Time (UTC)

21:35

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,808

Date (UTC)

09-Oct-2015

Time (UTC)

21:35

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_aad41ae292a567c0.manifest

File version

Not applicable

File size

5,276

Date (UTC)

09-Oct-2015

Time (UTC)

21:42

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,039

Date (UTC)

09-Oct-2015

Time (UTC)

21:35

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,809

Date (UTC)

09-Oct-2015

Time (UTC)

21:35

Platform

Not applicable

File name

X86_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_4eb57f5eda47f68a.manifest

File version

Not applicable

File size

7,171

Date (UTC)

09-Oct-2015

Time (UTC)

21:38

Platform

Not applicable


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