This article applies to Microsoft Dynamics NAV for the following countries and language locales.

  • French (Switzerland) (fr-ch)

  • German (Switzerland) (de-ch)

  • Italian (Switzerland) (it-ch)

Symptoms

When you use the upgrade toolkit to upgrade a Swiss Microsoft Dynamics NAV 2009 SP1 database to Microsoft Dynamics NAV 2013, cost accounting data is deleted.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

File information

The following files are included in the hotfix:

File name

File version

File size

Date

Time

Changelog_step1.txt

Not Applicable

59,688

01-Aug-2013

01:46

Tfs352319_after_step1.txt

Not Applicable

199,935

01-Aug-2013

01:46

Tfs352319_before_step1.txt

Not Applicable

165,325

01-Aug-2013

01:46

Upgrade601700.ch.1.hf.fob

Not Applicable

925,938

01-Aug-2013

22:30

Changelog_step2.txt

Not Applicable

13,355

01-Aug-2013

01:47

Tfs352319_after_step2.txt

Not Applicable

88,173

31-Jul-2013

23:41

Tfs352319_before_step2.txt

Not Applicable

76,385

31-Jul-2013

23:38

Upgrade601700.ch.2.hf.fob

Not Applicable

1,040,910

01-Aug-2013

23:13

Prerequisites

You must have the Swiss version of Microsoft Dynamics NAV 2013 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Usefor other considerations.

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