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Assume that you have a Windows 8 or Windows Server 2012-based computer that has a third-party USB 3.0 extensible Host Controller attached. Additionally, assume that the FriendlyName value of the device contains CR/LF characters. In this situation, applications do not query this value.

For example, when Microsoft System Center Configuration Manager tries to collect a hardware inventory of the computer, the operation fails. Additionally, when the System Center Configuration Manager client agent returns the initial inventory report, an error occurs and the inventory is not sent.

Note To view the FriendlyName value of a device, locate the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\PCI\<Device PCI>\FriendlyName


Cumulative Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:

2822241 Windows 8 and Windows Server 2012 cumulative update: April 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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