Summary
This article describes the Microsoft OneNote 2010 issue that is fixed in the hotfix package that is dated April 24, 2012.
INTRODUCTION
Issue that this hotfix package fixes
When you try to open a OneNote file in a document library on a Microsoft Office SharePoint Server 2007 server that is configured with Kerberos authentication, the file does not open in your OneNote 2010 client.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To install this hotfix, you must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 (SP1) installed.
For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:2510690 List of all Office 2010 SP1 packages
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Registry information
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Notes
-
Install the hotfix in the "Hotfix download available" section at the top of this Knowledge Base article before you run this Fix it solution.
-
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
-
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Did this fix the problem?" section.
Then, go to the "Let me fix it myself
After you install the hotfix package, follow these steps to enable the hotfix:
-
Click Start, click Run, type regedit in the Open box, and then click OK.
-
Locate and then select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common
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On the Edit menu, point to New, and then click key.
-
Type Internet, and then press Enter.
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Select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet -
On the Edit menu, point to New, and then click DWORD Value.
-
Type DisableHEADRedirectFollow, and then press Enter.
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In the Details pane, right-click DisableHEADRedirectFollow, and then click Modify.
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In the Value data box, type 1, and then click OK.
-
Exit Registry Editor.
Did this fix the problem?
-
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
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We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.
File information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. x86 Download information
File name |
File version |
File size |
Date |
Time |
Office2010-kb2598324-fullfile-x86-glb.exe |
14.0.6120.5000 |
22,917,512 |
5-Apr-12 |
15:23 |
Microsoft Windows Installer .msp file information
File name |
File version |
File size |
Date |
Time |
Mso-x-none.msp |
Not Applicable |
9,519,616 |
5-Apr-12 |
5:08 |
Onenote-x-none.msp |
Not Applicable |
17,198,080 |
5-Apr-12 |
5:08 |
mso-x-none.msp information
File name |
File version |
File size |
Date |
Time |
Mso.dll |
14.0.6120.5000 |
18,624,120 |
4-Apr-12 |
18:11 |
onenote-x-none.msp information
File name |
File version |
File size |
Date |
Time |
Iecontentservice.exe |
14.0.6116.5000 |
579,432 |
17-Jan-12 |
22:23 |
Onbttnie.dll |
14.0.6116.5000 |
645,456 |
17-Jan-12 |
22:23 |
Onbttnie.dll |
14.0.6116.5000 |
805,712 |
17-Jan-12 |
23:55 |
Onbttnol.dll |
14.0.6116.5000 |
699,192 |
20-Jan-12 |
13:04 |
Onbttnppt.dll |
14.0.6116.5000 |
534,848 |
17-Jan-12 |
22:23 |
Onbttnwd.dll |
14.0.6116.5000 |
534,840 |
17-Jan-12 |
22:23 |
Onenote.exe |
14.0.6120.5000 |
1,698,904 |
4-Apr-12 |
19:45 |
Onenotem.exe |
14.0.6015.1000 |
227,712 |
20-Dec-10 |
17:07 |
Onenotemanaged.dll |
14.0.6023.1000 |
140,656 |
11-Mar-11 |
9:52 |
Onmain.dll |
14.0.6120.5000 |
9,237,608 |
4-Apr-12 |
19:45 |
Onpptaddin.dll |
14.0.6116.5000 |
561,984 |
17-Jan-12 |
22:23 |
Onwordaddin.dll |
14.0.6116.5000 |
617,784 |
17-Jan-12 |
22:23 |
x64 Download information
File name |
File version |
File size |
Date |
Time |
Office2010-kb2598324-fullfile-x64-glb.exe |
14.0.6120.5000 |
33,633,360 |
5-Apr-12 |
15:41 |
Microsoft Windows Installer .msp file information
File name |
File version |
File size |
Date |
Time |
Mso-x-none.msp |
Not Applicable |
19,699,712 |
5-Apr-12 |
5:08 |
Onenote-x-none.msp |
Not Applicable |
17,113,600 |
5-Apr-12 |
5:08 |
mso-x-none.msp information
File name |
File version |
File size |
Date |
Time |
Mso.dll |
14.0.6120.5000 |
18,624,120 |
4-Apr-12 |
18:11 |
Mso.dll |
14.0.6120.5000 |
25,217,656 |
4-Apr-12 |
19:00 |
onenote-x-none.msp information
File name |
File version |
File size |
Date |
Time |
Iecontentservice.exe |
14.0.6116.5000 |
727,400 |
17-Jan-12 |
23:55 |
Onbttnie.dll |
14.0.6116.5000 |
645,456 |
17-Jan-12 |
22:23 |
Onbttnie.dll |
14.0.6116.5000 |
805,712 |
17-Jan-12 |
23:55 |
Onbttnol.dll |
14.0.6116.5000 |
871,736 |
20-Jan-12 |
13:10 |
Onbttnppt.dll |
14.0.6116.5000 |
645,952 |
17-Jan-12 |
23:55 |
Onbttnwd.dll |
14.0.6116.5000 |
645,944 |
17-Jan-12 |
23:55 |
Onenote.exe |
14.0.6120.5000 |
2,163,800 |
4-Apr-12 |
19:46 |
Onenotem.exe |
14.0.6015.1000 |
245,120 |
20-Dec-10 |
20:27 |
Onenotemanaged.dll |
14.0.6023.1000 |
159,088 |
11-Mar-11 |
9:50 |
Onmain.dll |
14.0.6120.5000 |
13,985,896 |
4-Apr-12 |
19:46 |
Onpptaddin.dll |
14.0.6116.5000 |
691,008 |
17-Jan-12 |
23:55 |
Onwordaddin.dll |
14.0.6116.5000 |
761,656 |
17-Jan-12 |
23:55 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates