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This article describes the issues that are fixed in the Microsoft Outlook 2010 hotfix package that is dated February 11, 2014.


Issues that this hotfix package fixes

  • After you install the June 2013 Cumulative Update for Office 2010 and select more than one email item from the Inbox, the OneNote button on the Home ribbon under the Move section is dimmed.

  • Assume that you have the Use Cached Exchange Mode option enabled in Outlook 2010. After you move a flagged message to another folder from a search folder, you cannot flag the message as completed. Additionally, you receive the following error message:

    The operation cannot be performed because the object has been deleted.

  • In the Exchange 2013 environment, the spam confidence level (SCL) -1 is not trusted by the Outlook Junk E-Mail Filter.

  • Assume that you set a custom form as the default form for meeting items. After you install the April 2012 CU or later versions for Office 2010, when you click the Meeting button on the Home ribbon under the Respond section, the custom form does not show. Additionally, you receive the following error message:

    The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook.

  • Assume that you have configured an IMAP account together with an Exchange account in the same Outlook profile. When you resend an email message from the Sent Items folder in the IMAP mailbox, the sent email message goes to the Sent Items folder in the Exchange mailbox instead of the IMAP mailbox.

  • Outlook creates additional connections to a shared mailbox for users that only have free/busy permissions of the calendar folder of the shared mailbox.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

List of all Office 2010 SP1 packages

List of all Office 2010 SP2 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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