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Symptoms

When multiple users join a conversation by using Microsoft Lync 2013, the users may encounter the following issues:

  • A user cannot start desktop or application sharing.

  • When a graphics adapter crashes or changes dynamically during a desktop or application sharing session, the viewers’ screens stop updating for the sharing session.

  • Lync 2013 crashes when a user shares their desktop or an application.

Resolution

To resolve this issue, install the following update:

2889860 September 2014 update for Lync 2013 (KB2889860)

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