Symptoms

When you play a DVD in Windows Media Center and enable DVD subtitles on a computer that is running Windows 7, DVD playback may stop intermittently. If you press Play, playback restarts from the beginning of the disc.

Cause

This issue occurs because of a timing problem in the Windows Enhanced Video Renderer component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Evr.dll

6.1.7600.16758

488,448

08-Feb-2011

05:47

Evr.dll

6.1.7600.20899

488,448

09-Feb-2011

06:43

Evr.dll

6.1.7601.17558

488,448

10-Feb-2011

08:34

Evr.dll

6.1.7601.21658

488,448

10-Feb-2011

08:26

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Evr.dll

6.1.7600.16758

630,272

08-Feb-2011

06:16

Evr.dll

6.1.7600.20899

630,272

09-Feb-2011

06:11

Evr.dll

6.1.7601.17558

630,272

10-Feb-2011

13:27

Evr.dll

6.1.7601.21658

630,272

10-Feb-2011

09:19

Workaround

To work around this issue, turn off DVD subtitles, or use a different program to play the DVD. For example, you can use Windows Media Player to play the DVD.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Because of the timing-sensitive nature of this issue, it may occur more or less frequently, depending on the exact hardware and software configuration. Additionally, it may occur with certain video cards because of differences in the encoding formats that are supported by the video hardware.For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_1291dbd3c50a3a03a4e6da81adc59497_31bf3856ad364e35_6.1.7601.21658_none_9c19b889e0a203c8.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

X86_2c65341e266d9bbc84990f003aeb3cba_31bf3856ad364e35_6.1.7601.17558_none_9f7faff60bd06db9.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

X86_ba570775da46c635279ff0fd7ddf282b_31bf3856ad364e35_6.1.7600.16758_none_cc0694f7036d5991.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

X86_f94bef54238241587df9817919335e1c_31bf3856ad364e35_6.1.7600.20899_none_ecff4d66bd42a920.manifest

File version

Not applicable

File size

709

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.16758_none_8f9c4c092dbf0153.manifest

File version

Not applicable

File size

13,759

Date (UTC)

08-Feb-2011

Time (UTC)

06:29

File name

X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.20899_none_8ffba96e46fc2a38.manifest

File version

Not applicable

File size

13,759

Date (UTC)

09-Feb-2011

Time (UTC)

07:30

File name

X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.17558_none_9182a90f2ae56d3f.manifest

File version

Not applicable

File size

13,759

Date (UTC)

10-Feb-2011

Time (UTC)

09:05

File name

X86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.21658_none_920c45da44030d09.manifest

File version

Not applicable

File size

13,759

Date (UTC)

10-Feb-2011

Time (UTC)

08:53

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_639c643f7a367fae51b5c0121c6f62b8_31bf3856ad364e35_6.1.7600.16758_none_0762030d09852e6f.manifest

File version

Not applicable

File size

1,066

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

Amd64_83552a81188f61023354c328aee0d601_31bf3856ad364e35_6.1.7601.17558_none_c67d67b5eacb5824.manifest

File version

Not applicable

File size

1,066

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

Amd64_bbf19c0923bee274a2a4aa1fe17af294_31bf3856ad364e35_6.1.7600.20899_none_4ababc0b2dc02315.manifest

File version

Not applicable

File size

1,066

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

Amd64_c9c3c4849244fc26db10d6eaa5ba252d_31bf3856ad364e35_6.1.7601.21658_none_770f2f901a6945c0.manifest

File version

Not applicable

File size

1,066

Date (UTC)

11-Feb-2011

Time (UTC)

07:19

File name

Amd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.16758_none_ebbae78ce61c7289.manifest

File version

Not applicable

File size

13,763

Date (UTC)

08-Feb-2011

Time (UTC)

07:02

File name

Amd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7600.20899_none_ec1a44f1ff599b6e.manifest

File version

Not applicable

File size

13,763

Date (UTC)

09-Feb-2011

Time (UTC)

08:06

File name

Amd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.17558_none_eda14492e342de75.manifest

File version

Not applicable

File size

13,763

Date (UTC)

10-Feb-2011

Time (UTC)

14:02

File name

Amd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.1.7601.21658_none_ee2ae15dfc607e3f.manifest

File version

Not applicable

File size

13,763

Date (UTC)

10-Feb-2011

Time (UTC)

09:58

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