Symptoms

On a computer that is running Windows Server 2008, you receive the following error message when you try to install the DNS server role with the Dcrpromo.exe tool:

Attempt to install DNS server failed with error code 0x80070643. Fatal error during installation.

Cause

This problem occurs because the installation of the DNS server role is not successful if no network adapters are given IP addresses. Component-Based Servicing requires that the DNS Server service starts during the DNS server role installation process. By design, the DNS Server service cannot start if there is no network connectivity. Therefore, the DNS server role installation fails.

Note After you install the hotfix that is described in this article, this restriction is removed.

Resolution

To resolve this problem, apply this hotfix by using following steps:

  1. Expand the Msu file by using the Expand.exe utility. For example:

    expand –f: Windows6.0-KB971347-x86.cab “C:\Windows6.0-KB975654-x86.msu” %TEMP%

    For more information about the expand command-line options, visit the following Microsoft Web site:

    http://technet.microsoft.com/en-us/library/cc722332(WS.10).aspx

  2. Use the Pkgmgr utility to install the .cab file that is extracted from the Msu file. For example:

    Start /w pkgmgr /ip /m:%TEMP%\Windows6.0-KB975654-x86.cab

    For more information about Package Manager (Pkgmgr.exe) technical reference, visit the following Microsoft Web site:

    http://technet.microsoft.com/en-us/library/cc749302(WS.10).aspx

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must apply this hotfix on a computer that is running Windows Server 2008 Service Pack 2 (SP2) and has the DNS Server role installed.

Restart requirement


You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information


This hotfix does not replace any other hotfix.

File information


The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone
tab in the
Date and Time
item in Control Panel.


For all supported x86-based versions of Windows Server 2008 SP2

File name

File version

File size

Date

Time

Platform

Cache.dns

Not Applicable

3,179

03-Apr-2009

20:42

Not Applicable

Dns.exe

6.0.6002.22228

510,976

17-Sep-2009

09:49

x86

Dnsserver.events.xml

Not Applicable

609

03-Apr-2009

20:42

Not Applicable

For all supported x64-based versions of Windows Server 2008 SP2

File name

File version

File size

Date

Time

Platform

Cache.dns

Not Applicable

3,179

03-Apr-2009

20:39

Not Applicable

Dns.exe

6.0.6002.22228

639,488

17-Sep-2009

09:59

x64

Dnsserver.events.xml

Not Applicable

609

03-Apr-2009

20:39

Not Applicable

Workaround

To work around the issue, make sure that at least one network adapter has an IP address assigned to it.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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