Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You install update 2871389 on a Windows 8 or Windows RT-based computer.

  • You download an app from the Windows Store.

  • You select the app on the Installs page, and then you click Pause download.

In this scenario, you receive the following error message:

This app was not installed - View Details

When you click the error message, you receive the following error message:

Something happened and this app couldn’t be installed. Please try again. Error code 0x80004004.

Note When you click Retry, the download process resumes.


Update information

To resolve this issue, install update rollup 2883201. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2883201 Windows RT, Windows 8, and Windows Server 2012 update rollup: October 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!