Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You import a personal folder (.pst) file into a mailbox by using the New-MailboxImportRequest cmdlet in a Microsoft Exchange Server 2010 environment.

  • The .pst file contains a Rich Text Format (RTF) email message that has some inline attachments.

  • You open the RTF email message.

In this scenario, the inline attachments are not displayed, and you receive the following error message:

Could not open one or more attachments.


This issue occurs because the inline attachments in the RTF email message are formatted as embedded OLE objects. In this situation, the Mailbox Replication Service (MRS) handles the inline attachments incorrectly when it imports the .pst file. Therefore, the inline attachments are not displayed when you open the RTF email message.


To resolve this issue, install the following update rollup:

2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2


To work around this issue, import the .pst file directly from Microsoft Outlook.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about move requests, visit the following Microsoft website:

General information about move requestsFor more information about the embedded OLE object, visit the following Microsoft website:

General information about the embedded OLE object

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!