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Symptoms

Assume that you use Remote Desktop Web Connection in Internet Explorer to connect to a remote computer from a Windows Embedded POSReady 2009-based computer. In this situation, when you try to run an application (for example, Calculator) on the remote computer, you receive an error message that resembles the following:

Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.

Resolution

To resolve this issue, install the update that is described in this article. Then, install the updates that are described in Microsoft Knowledge Base (KB) articles 969084 and 969085. To do this, go to the following Microsoft websites:

Download the Remote Desktop Connection 7.0 client update (KB 969084) now

Download the Remote Desktop Connection 7.0 client update (KB 969085) nowFinally, enable the Credential Security Support Provider (CredSSP) on the computer. For more information about how to enable CredSSP, click the following article number to view the article in the Microsoft Knowledge Base:

951608 Description of the Credential Security Support Provider (CredSSP) in Windows XP Service Pack 3

Update information

How to obtain this update

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

Windows Embedded POSReady 2009

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows Embedded POSReady 2009.







Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

For Windows Embedded POSReady 2009

File name

File version

File size

Date

Time

Platform

Credssp.dll

5.1.2600.5512

28,704

10-Oct-2012

03:38

x86

Tspkg.dll

5.1.2600.5512

66,592

10-Oct-2012

03:38

x86

Rhttpaa.dll

6.0.6001.18000

306,208

10-Oct-2012

03:38

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

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