Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you start the Navision Commerce Gateway Broker service, the service stops. Additionally, you receive the following error message:

The Navision Commerce Gateway Broker service on local computer started then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service.

Cause

This problem occurs because the TCPCom.dll file that the Commerce gateway broker (CGRS.exe) looks for is unavailable. The Commerce gateway broker looks for a TCPCom.dll file that is version 4.0.0.0. However, the version of the TCPCom.dll file that is installed with Commerce Gateway is version 4.0.3.23305. Therefore, when the CGRS.exe file does not find the version for which it is looking, the Navision Commerce Gateway Broker service cannot start.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

Installation information

Install this hotfix on computers that have Microsoft Dynamics NAV 5.0 installed or that have Microsoft Dynamics NAV 4.0 with Service Pack 3 installed.

Prerequisites

To obtain this hotfix, you must have one of the following products installed:

  • Microsoft Dynamics NAV 5.0

  • Microsoft Dynamics NAV 4.0 with Service Pack 3 installed

Restart information

You do not have to restart the computer after you apply this hotfix.

Removal information

You cannot remove this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics NAV 4.0 with Service Pack 3

File name

File version

File size

Date

Time

Platform

0x0409.ini

Not applicable

4,187

25-Jul-2002

04:02

Not applicable

Instmsiw.exe

6.0.2448.0

1,822,520

11-Mar-2002

00:06

x86

Isscript8.msi

Not applicable

645,120

01-Oct-2002

05:18

Not applicable

Navision commerce gateway broker 4.0 sp3.msi

Not applicable

1,063,424

21-May-2007

21:16

Not applicable

Navision commerce gateway broker 4.0 sp3.pdf

Not applicable

572

16-May-2007

04:58

Not applicable

Setup.exe

4.0.3.24622

230,864

21-May-2007

21:10

x86

Setup.ini

Not applicable

1,274

16-May-2007

04:58

Not applicable

Tcpcom.dll

4.0.3.24622

71,120

21-May-2007

21:09

x86

Netfx.msi

Not applicable

5,932,032

21-May-2007

21:16

Not applicable

Netfx1.cab

Not applicable

14,648,332

21-May-2007

21:16

Not applicable

Cgbroker.exe

4.0.3.24622

38,352

21-May-2007

21:09

x86

Cgbroker_config.xml

Not applicable

244

15-Dec-2005

21:36

Not applicable

Tcpcom.tlb

Not applicable

2,800

16-May-2007

03:38

Not applicable

Tcpcom_config.xml

Not applicable

637

15-Dec-2005

21:36

Not applicable

Microsoft Dynamics NAV 5.0

File name

File version

File size

Date

Time

Platform

0x0409.ini

Not applicable

6,129

16-May-2006

02:02

Not applicable

Instmsiw.exe

6.0.2448.0

1,822,520

16-May-2006

01:58

x86

Microsoft dynamics nav 5.0 commerce gateway broker.msi

Not applicable

3,277,312

21-May-2007

21:16

Not applicable

Microsoft dynamics nav 5.0 commerce gateway broker.pdf

Not applicable

742

16-May-2007

05:46

Not applicable

Setup.exe

5.0.24621.0

367,888

21-May-2007

21:10

x86

Setup.ini

Not applicable

2,090

16-May-2007

05:46

Not applicable

Tcpcom.dll

5.0.0.0

67,024

21-May-2007

21:09

x86

Install.exe

8.0.50727.42

609,472

25-Mar-2007

20:18

x86

Install.ini

Not applicable

4,585

25-Mar-2007

20:18

Not applicable

Install.res.1025.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1028.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1029.dll

8.0.50727.42

92,624

21-May-2007

21:09

x86

Install.res.1030.dll

8.0.50727.42

91,600

21-May-2007

21:09

x86

Install.res.1031.dll

8.0.50727.42

95,184

21-May-2007

21:09

x86

Install.res.1032.dll

8.0.50727.42

97,232

21-May-2007

21:10

x86

Install.res.1033.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1035.dll

8.0.50727.42

91,088

21-May-2007

21:09

x86

Install.res.1036.dll

8.0.50727.42

95,696

21-May-2007

21:10

x86

Install.res.1037.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1038.dll

8.0.50727.42

93,648

21-May-2007

21:09

x86

Install.res.1040.dll

8.0.50727.42

94,160

21-May-2007

21:09

x86

Install.res.1041.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1042.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.1043.dll

8.0.50727.42

93,136

21-May-2007

21:09

x86

Install.res.1044.dll

8.0.50727.42

91,600

21-May-2007

21:09

x86

Install.res.1045.dll

8.0.50727.42

93,136

21-May-2007

21:09

x86

Install.res.1046.dll

8.0.50727.42

92,112

21-May-2007

21:09

x86

Install.res.1049.dll

8.0.50727.42

92,112

21-May-2007

21:09

x86

Install.res.1053.dll

8.0.50727.42

91,600

21-May-2007

21:09

x86

Install.res.1055.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.2052.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.2070.dll

8.0.50727.42

94,160

21-May-2007

21:09

x86

Install.res.3076.dll

8.0.50727.42

90,576

21-May-2007

21:09

x86

Install.res.3082.dll

8.0.50727.42

95,184

21-May-2007

21:09

x86

Netfx.bmp

Not applicable

5,686

25-Mar-2007

20:18

Not applicable

Netfx.msi

Not applicable

24,863,744

25-Mar-2007

20:20

Not applicable

Unicows.dll

1.0.4018.0

245,408

25-Mar-2007

20:20

x86

Cgbroker.exe

5.0.24621.0

38,352

21-May-2007

21:09

x86

Cgbroker_config.xml

Not applicable

244

23-Apr-2007

23:45

Not applicable

Tcpcom.tlb

Not applicable

2,744

16-May-2007

04:10

Not applicable

Tcpcom_config.xml

Not applicable

637

23-Apr-2007

23:45

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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