Error message when you try to open the Purchase Order Entry window in Purchase Order Processing in Microsoft Dynamics GP 10.0: "You don't have security privileges to open this window"

This article provides a solution to an error that occurs when you open the Purchase Order Entry window in Purchase Order Processing in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   945957

Symptoms

When you open the Purchase Order Entry window in Purchase Order Processing in Microsoft Dynamics GP 10.0, you receive the following error message:

You don't have security privileges to open this window. Contact your system administrator for assistance.

If you grant access to the Purchasing Agent user, the Purchase Order Entry window opens.

Cause

This problem occurs because an additional resource for another add-in module needs security granted. For example, Manufacturing is the most common resource that is installed and that needs security granted.

Resolution

To resolve this problem, use one of the following methods.

Method 1: Grant access to the ECM_DPOP_Hidden window

1. On the Microsoft Dynamics GP menu, point to Tools, point to Setup, point to System, and then click Security Tasks.

2. In the Security Task Setup window, specify the following fields:

   • Task ID: Enter a task that is assigned to the user
   • Product: Manufacturing
   • Type: Windows
   • Series: 3rd Party

3. In the Access List section, click to select the Hidden check box to grant access to the ECM_DPOP_Hidden window.

Method 2: Disable third-party applications and add-in products

1. On the Microsoft Dynamics GP menu, point to Tools, point to Customize, and then click Customization Status.

2. In the Customization Status window, select one of the add-in products or one of the third-party applications, and then click Disable to temporarily disable the product or the application.

3. Try to open the Purchase Order Entry window.

4. Repeat step 1 through step 3 to determine which add-in product or third-party application causes this problem.

For more information about how to disable third-party applications and customizations completely, click the following article number to view the article in the Microsoft Knowledge Base:

872087 How to disable third-party products in the Dynamics.set file in Microsoft Dynamics GP

If you have to grant security to a resource for a third-party product, contact the company that supports that product. If the product is an add-in product for Microsoft Dynamics GP, open a support incident with Microsoft to address the issue.

If you want to open a support incident with Microsoft Dynamics GP support, collect a Dexsql.log file of the error before you contact support to help you troubleshoot the problem. For more information about how to collect a Dexsql.log file, click the following article number to view the article in the Microsoft Knowledge Base:

850996 How to create a Dexsql.log file for Microsoft Dynamics GP

Additionally, you can try to access the Purchase Order Entry window by using the System Administrator user ID or any designated Power User IDs. Note your results by using the System Administrator user ID or a Power User ID. This information can help you troubleshoot the problem.