Symptoms
When you try to print a report in Microsoft Dynamics CRM 4.0, you receive the following error message:
Unable to load client print control.
This problem occurs if you install the update for SQL Server 2005 Service Pack 2 General Distribution Release (GDR). For more information about the update for SQL Server 2005 Service Pack 2 GDR, click the following article number to view the article in the Microsoft Knowledge Base:
954606 MS08-052: Description of the security update for GDI+ for SQL Server 2005 Service Pack 2 GDR: September 9, 2008
Cause
This problem occurs because the update for SQL Server 2005 Service Pack 2 GDR updates the version number of the RSClientPrint class. Therefore, the reportviewer control must also be updated.
Resolution
To resolve this problem, use one of the following methods:
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Install Report Viewer Redistributable 2005 Service Pack 1. To obtain Report Viewer Redistributable 2005 Service Pack 1, visit the following Microsoft Web site:
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Install cumulative update package 9 for SQL Server 2005 Service Pack 2. For more information about cumulative update package 9 for SQL Server 2005 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
953752 Cumulative update package 9 for SQL Server 2005 Service Pack 2 If you still receive the error message that is mentioned in the Symptoms section after you install cumulative update package 9, delete the RSClientPrint class. To do this, follow these steps:
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Start Windows Internet Explorer.
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On the Tools menu, click Internet Options.
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Follow the appropriate step:
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In Windows Internet Explorer 7, click Settings in the Browsing history area, and then click View objects.
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In Microsoft Internet Explorer 6, click Settings in the Temporary Internet files area, and then click View Objects.
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Right-click RSClientPrint Class, and then click Remove.
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References
For more information, visit the following Microsoft Web site:
